Dayana Amaya
Durham ,NC
Summary
Dynamic cashier with proven expertise at Harris Teeter, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective conflict resolution and teamwork. Committed to maintaining cleanliness and operational efficiency, contributing to a positive shopping experience and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Cashier
Harris Teeter
Durham, NC
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Cashier
Rise Chicken and Biscuits
Durham, NC
11.2023 - 01.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Implemented time-saving techniques for efficient food preparation without sacrificing quality or taste.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Guaranteed customer satisfaction by quickly delivering orders.
- Packaged and stored food products following proper handling and preservation methods.
- Followed food safety practices and sanitation guidelines.
Cashier/stocker
Perkins Orchid
Durham, NC
05.2023 - 09.2023
- Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Fostered positive relationships with vendors, ensuring timely deliveries of high-quality produce.
- Upheld company policies regarding food safety, sanitation, and cleanliness within the produce department.
- Assisted management in implementing new initiatives designed to improve overall store operations within the produce section.
- Supported team members in completing tasks, fostering a collaborative work environment.
- Assisted customers in locating items, providing knowledgeable recommendations for healthy meal options.
- Improved customer experience with friendly interactions while restocking shelves or assisting with questions.
- Ensured freshness and quality by rotating products and removing expired items.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Durham Charter
Durham, NcSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Written and verbal communication
Accomplishments
Been recognized many times for the great work I’ve done
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Harris Teeter
06.2024 - Current
Cashier
Rise Chicken and Biscuits
11.2023 - 01.2024
Cashier/stocker
Perkins Orchid
05.2023 - 09.2023
Durham Charter