Dayana Castronuno
Gorilla Korean Grill
Las Vegas,NV
4
years of professional experience
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Gorilla Sushi. Proven ability to upsell menu items, enhancing guest experiences and driving sales. Adept at multitasking in fast-paced environments while maintaining a calm demeanor, ensuring customer satisfaction and operational efficiency.
Work History
Server
3 Years 7 Months- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Processed customer orders efficiently using point-of-sale systems.
- Upsold menu items, contributing to increased overall sales during shifts.
- Handled cash transactions accurately, ensuring proper cash register balance at end of shifts.
- Resolved conflicts and complaints professionally, enhancing customer satisfaction levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed inventory of dining supplies to prevent shortages during service.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Food Runner
3 Years 7 Months- Assisted servers by delivering food and beverages promptly.
- Supported team during peak hours, contributing to overall service excellence.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Assisted servers in providing efficient service for improved guest experiences.
Busser
3 Years 7 Months- Cleared and reset tables efficiently for timely guest seating.
- Assisted servers by delivering food and beverages promptly.
- Maintained cleanliness in dining area, ensuring adherence to health standards.
- Restocked supplies and utensils to support operational
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Server
3 Years 7 Months- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with menu recommendations and upselling to enhance guest experiences.
- Managed multiple tables simultaneously, demonstrating strong time management skills.
- Resolved customer complaints promptly.
- Demonstrated strong multitasking skills.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payments, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus, after seating and answered questions about menu items, making recommendations upon request.
Ayudante De Almacenes
4 Months- Operated material handling equipment to transport goods within the warehouse.
- Assisted in sorting and organizing packages for efficient processing.
- Collaborated with team members to meet daily operational goals effectively.
Education
Bachelor of Arts - Comunicación Social
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
Team collaboration
Sales expertise
Food safety practices
Table bussing
Suggestive selling
Guest relations management
Point of sale operation
Allergy awareness
Beverage preparation
Task prioritization
Food sales and promotion
Guest seating
Food station setup
Menu presentation
Daily specials memorization
Food and beverage pairings
Food delivery
Order delivery practices
Bill computation
Wine service
Multitasking and organization
Point of sale (POS) system operations
Calm demeanor
Special dietary requirements
Customer feedback management
Point-of-sale system
Take-out service
Effective customer upselling
Dietary restrictions knowledge
Check payment processing
Price memorization
Positive and professional
Menu item recommendation
Positive guest interactions
POS operation
Hostess support
Warm and friendly
Adaptable and flexible
Multitasking Abilities
Problem-solving
Cool under pressure
Excellent communication
Languages
English
Professional Working
Timeline
Ayudante De Almacenes
Amazon
01.2024 - 05.2024Read More
Server
Gorilla Korean Grill
11.2022 - 06.2026Read More
Food Runner
Gorilla Sushi
11.2022 - 06.2026Read More
Busser
Gorilla Sushi
11.2022 - 06.2026Read More
Server
Gorilla Sushi
11.2022 - 06.2026Read More
Oscar Lucero Moya
Bachelor of Arts from Comunicación Social
Read More