Dayana Chavez-Figueroa
North Las Vegas,NV
Summary
Ready to contribute to a dynamic team and make a positive impact. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
Work History
Mobile Service Coordinator
Friendly Ford Las Vegas
Las Vegas, NV
01.2025 - Current
- Communicate with clients to gather and understand their service needs
- Coordinate with interval teams to ensure timely completion of service requests
- Maintain accurate record of service appointments, technician schedules, and client communications
- Partner with dealership Marketing Department to promote Mobile Service
- Monthly meetings with upper management to review repair order volume sales targets and technician performance metrics
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Mobile Service Technician
Friendly Ford Las Vegas
Las Vegas, NV
01.2024 - 12.2025
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, and engine tune-ups.
- Completed necessary paperwork for each job accurately and efficiently according to company policy.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Ensured that all tools were properly stored after use in order to maintain a safe working environment.
- Maintained certifications and completed training on systems and components.
Automotive Technician
Friendly Ford Las Vegas
Las Vegas, NV
01.2023 - 12.2023
- Operated a variety of shop equipment safely and efficiently.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Maintained certifications and completed training on systems and components.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Dispatch Supervisor
UPS
Las Vegas, NV
01.2021 - 08.2021
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Implemented strategies for improved route optimization across all areas of operation.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Responded immediately to emergencies by initiating outbound calls to emergency contacts.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Training Supervisor
UPS
Riverside
01.2021 - 07.2021
- Evaluated effectiveness of existing training programs and recommended changes as needed.
- Organized team-building activities to motivate staff members and improve morale.
- Monitored compliance with all safety regulations during training sessions.
- Mentored team members to succeed and advance within department and company.
- Met with company and department leaders to gather information for new training courses.
Security Officer
Knott's Berry Farm
Buena Park, CA
09.2019 - 01.2021
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Security Officer
Walt Disney Company
Anaheim, CA
10.2019 - 12.2020
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Searched bags manually to identify prohibited items and contraband.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Courier Contractor
Brycevan Inc
Fullerton
07.2018 - 09.2019
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
Operations Administrator
FedEx Ground
Fullerton
05.2017 - 06.2018
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided support to management during decision-making processes related to operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Manager
Student Services Center
Newport Beach
01.2015 - 02.2016
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Loss Prevention Associate
Ross Dress for Less
Corona
09.2013 - 06.2014
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Coordinated with management team to develop new methods for preventing losses from occurring.
- Investigated occurrences of shoplifting, fraud, and other criminal activities on store property.
- Provided friendly and professional assistance to employees, visitors and customers.
- Assisted in maintaining a safe environment for employees, customers, and visitors.
Traffic Control Assistant
Anaheim Police Department
Anaheim
12.2005 - 03.2013
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Issued warnings or citations when necessary for violations of traffic laws or safety regulations.
Education
Diploma - Automotive Technology
Advanced Training Institue
Las Vegas03-2023
Skills
- Customer service
- Safety compliance
- Staff training
- Service coordination
- Written and verbal communication
- Employee development
Languages
Spanish
Native/ Bilingual
Timeline
Mobile Service Coordinator
Friendly Ford Las Vegas
01.2025 - Current
Mobile Service Technician
Friendly Ford Las Vegas
01.2024 - 12.2025
Automotive Technician
Friendly Ford Las Vegas
01.2023 - 12.2023
Dispatch Supervisor
UPS
01.2021 - 08.2021
Training Supervisor
UPS
01.2021 - 07.2021
Security Officer
Walt Disney Company
10.2019 - 12.2020
Security Officer
Knott's Berry Farm
09.2019 - 01.2021
Courier Contractor
Brycevan Inc
07.2018 - 09.2019
Operations Administrator
FedEx Ground
05.2017 - 06.2018
Customer Service Manager
Student Services Center
01.2015 - 02.2016
Loss Prevention Associate
Ross Dress for Less
09.2013 - 06.2014
Traffic Control Assistant
Anaheim Police Department
12.2005 - 03.2013
Diploma - Automotive Technology
Advanced Training Institue
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