Dayana Contreras
Springfield,VIRGINIA
Summary
Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure high satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Server Trainer
Fogo De Chao
Tysons Corner, VA
02.2024 - Current
Delivered exceptional support to ensure satisfaction.
Host Trainer
Fogo De Chao
Tysons Corner, VA
12.2022 - Current
Elevated quality of customer support.
Maintained cleanliness and organization of dining areas.
Facilitated onboarding processes for new employees in hospitality roles.
Host
Bob Evans Restaurant
Springfield, VA
01.2022 - 11.2023
Managed register transactions efficiently.
Managed reservations and coordinated seating arrangements.
Host
Maggie Mcfly
Springfield, VA
07.2021 - 07.2022
Delivered exceptional support to ensure satisfaction.
Education
John R. Lewis High School
6540 Franconia Rd Springfield, VA 22150 United Sta05.2024
Skills
- Effective time management
- Server etiquette
- Exceptional communication
- Quality control
- Front-of-house display creation
- Staff monitoring
- Training expertise
- Guest relations management
- Service prioritization
- Leadership development
- Clear communication
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
English
Native or Bilingual
Timeline
Server Trainer
Fogo De Chao
02.2024 - Current
Host Trainer
Fogo De Chao
12.2022 - Current
Host
Bob Evans Restaurant
01.2022 - 11.2023
Host
Maggie Mcfly
07.2021 - 07.2022
John R. Lewis High School