Dayana Cordova
Hialeah,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
La Quinta Inn & Suites In
Miami Lakes
10.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
Doral, FL
06.2022 - 10.2022
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Cashier/Customer Service Representative
Fresco Y Mas
Hialeah, FL
08.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Arts - Biological Sciences
Florida International University
Miami, FL12.2024
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL06.2021
Skills
- Customer Service
- Office Organization
- Call Management
- Payment Processing
Certification
- HSI Adult First Aid | CPR AED All Ages License - Completed on 01/12/2023
- Phlebotomy License - Completed on 02/18/2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
La Quinta Inn & Suites In
10.2022 - Current
Front Desk Receptionist
Holiday Inn Express Hotel Suites
06.2022 - 10.2022
Cashier/Customer Service Representative
Fresco Y Mas
08.2021 - 12.2021
Bachelor of Arts - Biological Sciences
Florida International University
High School Diploma -
Hialeah-Miami Lakes Senior High School