Dayana Florez
Delray Beach,United States
Summary
Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Sociable Server offering 5 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
4
4
years of professional experience
Work History
Server
El Marino Restaurant
Fusagasuga, Colombia
05.2021 - 11.2021
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked food before serving it to customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Noches De Colombia
Clifton, NJ
07.2019 - 02.2020
- Take food and drink orders from customers accurately and with a positive attitude.
- Engage with customers in a friendly manner.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender
LA CHIFLADA
Paterson, NJ
03.2019 - 07.2019
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Restaurant Hostess
Noches De Colombia
Clifton, NJ
03.2019 - 07.2019
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Line Cook
Chipotle
Darien, CT
03.2018 - 01.2019
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Ensured that all dishes were prepared according to recipe specifications.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Education
High School Diploma -
Himalaya School
Fusagasuga, Colombia11-2014
Certification - Pet Grooming
Raza School
Bogota, ColombiaSkills
- Table Bussing
- Guest Engagement
- Safe Food Handling
- Order Management
- Food Safety
- Microsoft Excel
- Leadership
- Customer service (6 years)
- Bilingual
- Communication skills
- Good communication and enthusiastic
- Cash Handling
- Guest Seating
- Table Setting
- Food Delivery
- Professional Appearance
- Dining crew workflow optimization
- Strong Work Ethic
- Food Running
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server
El Marino Restaurant
05.2021 - 11.2021
Server
Noches De Colombia
07.2019 - 02.2020
Bartender
LA CHIFLADA
03.2019 - 07.2019
Restaurant Hostess
Noches De Colombia
03.2019 - 07.2019
Line Cook
Chipotle
03.2018 - 01.2019
High School Diploma -
Himalaya School
Certification - Pet Grooming
Raza School
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