Dayana Gutierrez
Pensacola
Summary
Reliable and motivated team member with years of experience across customer service, hospitality, retail, and childcare roles. Proven ability to adapt quickly, communicate effectively, and maintain a strong work ethic in fast-paced environments. Known for being dependable, responsible, and highly attentive to both customer and team needs. Experienced in multitasking, problem-solving, and providing excellent service through a variety of roles including waitress, hostess, fit specialist, and long-term babysitter.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Captin Joey Pattis Seafood Restaurant
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Babysitter
Private Household
08.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Fit Specialist
Fit2Run
07.2023 - 04.2024
- Demonstrated and explained proper techniques to instruct class participants on workout methods.
- Aided management in tracking key performance metrics, identifying areas of improvement within the fit specialist team''s performance.
- Contributed to visual merchandising efforts, creating attractive displays that showcased featured products and promoted sales.
- Enhanced store sales by effectively cross-selling and upselling products based on individual client needs.
Hostess
Cactus Cantina
07.2023 - 04.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Fit Specialist
Running Wild
10.2021 - 06.2023
- Helped facility members reach health and fitness goals.
- Motivated members towards participating in group fitness classes.
- Ensured accurate measurements by using various tools such as tape measures, calipers, and sizing charts to provide precise results for each client.
- Worked closely with suppliers to maintain stock levels while minimizing overstock risks, contributing to effective inventory management practices.
- Fostered a positive work environment by collaborating effectively with colleagues and management, contributing to overall team success.
- Improved customer satisfaction by conducting comprehensive fit assessments and providing personalized recommendations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally to maintain a positive shopping experience.
Education
No Degree -
Pensacola State College
Pensacola, FLBachelor of Science - Nursing
The University of West Florida
Pensacola, FL08-2027
West Florida High School of Advanced Technolog
Pensacola 05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Service prioritization
- Sales expertise
Certification
ServSafe Food Handler & Alcohol Certification
- Certified in safe food handling and responsible alcohol service in accordance with industry standards
Languages
Spanish
Native or Bilingual
Timeline
Server
Captin Joey Pattis Seafood Restaurant
03.2024 - Current
Fit Specialist
Fit2Run
07.2023 - 04.2024
Hostess
Cactus Cantina
07.2023 - 04.2024
Fit Specialist
Running Wild
10.2021 - 06.2023
Babysitter
Private Household
08.2021 - Current
No Degree -
Pensacola State College
Bachelor of Science - Nursing
The University of West Florida
West Florida High School of Advanced Technolog
Similar Profiles
Abbey SmeesterAbbey Smeester
Restaurant Hostess at Captain Joey Patti’s Seafood RestaurantRestaurant Hostess at Captain Joey Patti’s Seafood Restaurant
Jessica BletaJessica Bleta
Guest Service Team Member at JOEY Restaurant GroupGuest Service Team Member at JOEY Restaurant Group
Brandon AlobwedeBrandon Alobwede
Host/Manager at JOEY Restaurant GroupHost/Manager at JOEY Restaurant Group
Adrianna SimmonsAdrianna Simmons
Child Care Teacher at Childcare NetworkChild Care Teacher at Childcare Network
Shawn VaughnShawn Vaughn
Medical Assistant/Receptionist at Medical Center ClinicMedical Assistant/Receptionist at Medical Center Clinic