DAYANA HERNANDEZ MARTINEZ
Pacoima,CA
Summary
Dynamic Medical Assistant with extensive experience at Assuta Medical Group, excelling in patient scheduling and electronic health records management. Proven ability to enhance patient education and build strong relationships, ensuring compliance with HIPAA standards. Skilled in medication administration and fostering a positive patient experience through exceptional communication and initiative.
Offering strong organizational skills and keen eye for detail, always ready to learn and grow in medical office setting. Brings solid understanding of administrative duties and ability to quickly adapt to new procedures and technologies. Ready to use and develop communication and administrative skills in Medical Assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Assuta Medical Group
04.2025 - 11.2025
- Managed patient scheduling and appointment confirmations, ensuring optimal calendar utilization.
- Assisted with electronic health record maintenance, improving data accuracy and retrieval speed.
- Provided front desk support, greeting patients and handling inquiries efficiently.
- Coordinated communication between healthcare providers and patients to streamline information flow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted in patient intake and documentation processes, ensuring accuracy and confidentiality.
- Provided support during examinations by preparing instruments and maintaining sterile environments.
- Administered vaccinations and medications under physician supervision, adhering to safety protocols.
- Educated patients on treatment plans and post-visit care instructions, enhancing patient understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Shift Leader
Porto's Bakery
03.2023 - 04.2025
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored staff on best practices for customer service and product preparation.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced team productivity and reduced wait times.
- Resolved customer inquiries and complaints, fostering a positive dining experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Medical Assistant Diploma - Medical Assistant
National Career College
Panorama City, CA12-2025
High School Diploma -
Ulysses Grant High School
North Hollywood, CA06-2020
Skills
- Patient scheduling
- Electronic health records
- Front desk operations
- HIPAA compliance
- Medical charting
- Pre-hospital care
- Multi-line phone management
- Medical history collection
- Customer service excellence
- Medication administration
- Exam room preparation
- Patient education
- Medical office procedures
- Initiative-taking
- Patient check-in and check-out
- Patient intake documentation
- Vaccination administration
- Relationship building with patients
- Vital sign monitoring
- EMR / EHR
- Phlebotomy
- CPR
- Specimens collection and processing
- Fluent in English , Spanish
- Electrocardiographic rhythm recognition
Certification
- First Aid/CPR Certified
- OSHA Certified
- HIPPA Certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Assistant/Receptionist
Assuta Medical Group
04.2025 - 11.2025
Shift Leader
Porto's Bakery
03.2023 - 04.2025
Medical Assistant Diploma - Medical Assistant
National Career College
High School Diploma -
Ulysses Grant High School