Dayana Martinez
Miami,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Rt Distribution
Hialeah, FL
10.2023 - Current
- In charge of receiving orders and invoicing
- Verify that the merchandise is complete according to the order
- Prepare and coordinate delivery route so that the goods are delivered in a timely manner to customers
- Keep track of warehouse inventory
- Call suppliers and make purchases of the products
- Generate Sellers' Commission Report
- I use quickbooks and lace up
Back Office Collection Officer
Bank of Central America
03.2021 - 07.2023
- Attention to customers in arrears through WhatsApp platform and call
- Review of customer accounts that were debited by credit cards in arrears
- Cleaning of work queues with credit card accounts and loans
Collection Officer
Bank of Central America
08.2019 - 02.2021
- Make phone calls to customers in arrears, fulfilling the company's goals
Education
Marketing And Publicidad
Universidad De Ciencias Comerciales
Managua, Nicaragua03-2023
Skills
- Reception oversight
- Strong Problem Solver
- Customer Relations
- Digital Archiving
- Microsoft Excel
Timeline
Administrative Assistant
Rt Distribution
10.2023 - Current
Back Office Collection Officer
Bank of Central America
03.2021 - 07.2023
Collection Officer
Bank of Central America
08.2019 - 02.2021
Marketing And Publicidad
Universidad De Ciencias Comerciales