Dayana Medina
Miami,FL
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
BDC Agent
Tropical Chevrolet
04.2020 - Current
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Worked with sales department to develop sales strategies and techniques.
- Researched and stayed current in consumer and industry trends.
- Handled customer inquiries and suggestions courteously and professionally.
Receptionist
Distrito Crossfit
01.2015 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized, maintained and updated information in computer databases.
Education
Architecture
Universidad Del Valle De Mexico
Guadalajara, Jal 08.2016 - 12.2019
Skills
- Professional Development
- Making Appointments
- Conflict Resolution Techniques
- Customer Relationship Management
- Effective Customer Communication
- Microsoft Office
- Organizational Skills
- Teamwork
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
BDC Agent
Tropical Chevrolet
04.2020 - Current
Architecture
Universidad Del Valle De Mexico
08.2016 - 12.2019
Receptionist
Distrito Crossfit
01.2015 - 02.2016