Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Open To Work

Dayanara Balbuena

Hollywood

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Front Desk ReceptionistHousekeeping SupervisorAdministrative Assistant

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Hollywood, FL
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Summary

Hospitality professional with extensive experience in Front Desk operations, Housekeeping supervision, and Administrative support. Committed to delivering exceptional customer service and maintaining high cleanliness standards. Skilled in efficiently addressing guest inquiries, facilitating check-in/check-out processes, and fostering positive relationships with guests and coworkers. Focused on creating welcoming environments that enhance guest satisfaction and support organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

The Ventura Group
Aventura
03.2024 - Current
  • Greet Residents and guests with professional manners.
  • Greeted clients and visitors warmly upon arrival, creating a welcoming atmosphere.
  • Greeted customers warmly and made them feel welcome.
  • Delivered exceptional customer service, enhancing client satisfaction rates.
  • Assisted clients by handling incoming phone calls, addressing inquiries efficiently.
  • Managed phone calls, directing inquiries to appropriate departments efficiently.
  • Monitor visitor and vendors' access.
  • Sorted incoming packages, ensuring timely delivery to residents for convenience.
  • Provide security and services for the residents.
  • Documented incidents accurately to maintain compliance with reporting standards.
  • Completed necessary paperwork to access the business center facilities.
  • Supported property management committee by providing necessary information and assistance.
  • Maintain confidentiality of sensitive information.
  • Scheduled appointments and maintained calendar for multiple executives seamlessly.
  • Processed incoming and outgoing mail, ensuring timely distribution to staff.

Housekeeping Supervisor

Hilton
Fort Lauderdale
01.2021 - 10.2023
  • Performed inspections of guest rooms for cleanliness.
  • Addressed and resolved guest complaints regarding rooms.
  • Interacted with guests to resolve inquiries and enhance satisfaction.
  • Managed daily tasks of room attendants and housemen.
  • Clarified responsibilities by assigning specific tasks.
  • Conducted training sessions for new staff.
  • Coordinated arrangements for VIP guest arrivals.
  • Supported team objectives by assisting with daily operations.
  • Created reports for team evaluation and strategy formulation.
  • Documented and reported maintenance concerns promptly.

Administrative Assistant

Taverna Automobile Group
Fort Lauderdale
04.2017 - 01.2021
  • Created and prepared reports, spreadsheets, and presentations to support departmental needs.
  • Managed inventory and ordered office supplies to ensure seamless operations.
  • Coordinated travel arrangements and reconciled expenses to streamline travel processes.
  • Ensured timely delivery and organization of incoming and outgoing correspondence.
  • Process invoices, expense reports, and purchase orders.
  • Supported daily bookkeeping tasks and maintained billing records for accuracy.
  • Track budgets and departmental expenses.
  • Coordinate events, training sessions, and office activities.
  • Follow up on requests and ensure tasks are completed on time.
  • Ensure office procedures follow company policies.
  • Maintain confidentiality of sensitive information.
  • Perform data entry and maintain accurate records.

Education

Marketing Degree - Marketing

Utesa University
Dominican Republic
01-2003

Skills

  • Excel
  • WordPerfect Perfect
  • QuickBooks
  • Outlook
  • Customer service
  • Event coordination
  • Attention to detail
  • Conflict resolution
  • Data entry

Certification

  • Notary Public
  • Quickbooks, Marketing Degree

Accomplishments

Experienced in hospitality, guest satisfaction and high-level service in residential and hotel environments.

Timeline

Front Desk Receptionist

The Ventura Group
03.2024 - Current

Housekeeping Supervisor

Hilton
01.2021 - 10.2023

Administrative Assistant

Taverna Automobile Group
04.2017 - 01.2021

Marketing Degree - Marketing

Utesa University

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Dayanara Balbuena