Dayanara Cano Munoz
Chicago,IL
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Host
HighLine Pizza Bar
Chicago, IL
05.2021 - 06.2024
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Directed patrons to lounges and waiting areas.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Education
High School Diploma -
Reavis High School
Burbank, IL05-2024
Skills
- Menu management
- Telephone reception
- Staff coordination
- Reservations management
- Professional appearance
- Hospitality and accommodation
- Reservation management
- Team collaboration
Military Experience
- Currently enlisted in the Army National Guard as a former 13B. I works with howitzers, a type of heavy artillery, to support infantry and tank units in combat. They load and fire howitzers, set fuses and charges on munitions, and use fire direction data to set the elevation of the cannon tube
- 10 weeks of combat basic training
- 6 weeks of advanced individual training to learn about my specific job
- Physical & Mental Strength
Timeline
Host
HighLine Pizza Bar
05.2021 - 06.2024
High School Diploma -
Reavis High School