Dayanara Esparza Cruz
Cedar Creek,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated ''El pollos painting'' with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Receptionist Assistant
El Pollo Painting
01.2022 - 09.2024
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
Babysitter
I Used to Babysit for the Martinez Family
05.2024 - 07.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
Cedar Creek Highshool
05.2023
Skills
Calendar Management
Greeting and Seating Clients
Multitask
Problem solving skills
The ability to work in team
Communication skills
hobbies
- Gym
- Soccer
- Ride horses
Languages
Spanish
Native or Bilingual
Timeline
Babysitter
I Used to Babysit for the Martinez Family
05.2024 - 07.2024
Receptionist Assistant
El Pollo Painting
01.2022 - 09.2024
High School Diploma -
Cedar Creek Highshool
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