Dayanara Maldonado
Springfield,Massachusetts
Summary
Dedicated front desk administrative professional skilled in customer relations and insurance verification. Enhances team performance through strong communication and effective problem-solving, driving high levels of client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Administrative
Star Dental
Chicopee, USA
01.2024 - Current
- Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Facilitated effective patient interactions by translating and bridging language barriers.
- Ensured compliance with private and state insurance requirements for IVF services.
- Submitted pre-estimate requests through the insurance portal to streamline the approval process.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided innovative solutions that improved team performance and outcomes.
Human Resource Assistant, Payroll Specialist
Springfield Public schools/Sodexo
Springfield, USA
10.2021 - 12.2023
- Manage weekly payroll for 400 Employees.
- Administered Payroll information, Compensation, Pay Rate change and categorize job description in EV4.
- Collecting timesheet's data and payroll information.
- Calculating wages, benefits, Tax deductions, commissions, Longevity.
- Requesting manual Live checks, Exception Checks.Maintaining accurate Record of payroll documentation.
- Facilitated creation of ADP accounts for all staff to streamline payroll processes.
- Create all Income verification letters for employees.
- Enter W-4s, Direct deposit, address change.
- Enter all special pay premiums for those who covered as a Lead, Assist lead, & Accountability.
- Provided administrative support with Payroll, Calendars, Meetings, and training events in other states Ohio, Washington.
- Identified and implemented alternative payroll provider to enhance service delivery.
- Submit all employee data reports by assembling, preparing, and analyzing data.
- Ensure confidentiality of all personnel, office, and employment records.
- Maintained and updated employee records in the database to ensure accuracy and compliance.
- Support human resources processes by conducting orientation, maintaining information and record.
- Performed investigations to address work violations and behavioral concerns. to work violations/behaviors.
- Provided administrative assistant to the human resource director.
Receptionist
Globus Dental
Springfield, USA
03.2021 - 10.2021
- Rescheduled missed or canceled appointments to maximize patient attendance./Schedule patients for next treatment.
- Conducted insurance verification for private and state plans to ensure coverage for IVF treatments.
- Verify limitations and frequencies of all general and private insurances.
- Ensured timely transmission of medical clearances via fax and email
- Provided translation services during patient interactions
- Submit all pre-estimates via insurance portal.
- Processed billing information accurately
- Submitted claims via mail, email, and insurance portal to facilitate timely reimbursement.
- Reviewed payment history for prior treatments and followed up on discrepancies
Education
Some Credits - Criminal Justice
Springfield Technical Community College
Springfield, Massachusetts04-2013
High school diploma - Biotechnology
High School of Science & Technology
Springfield, Massachusetts04-2012
Skills
- Insurance claims processing
- Administrative support
- Data entry accuracy
- Customer relations
- FLUENT IN [Spanish]
- Problem solving
- Communication
- Multitasking Abilities
- Professional demeanor
- Multitasking Abilities
Awards
Work Ornament
Languages
- Spanish, Primary
- English, Secondary
Projects
Missing Hours Form-Display of PTO/Punch Missing, It allowed employees to submit their missing time by writing on the form the week of the missing punch or requested PTO not posted and the amount of hours that are missing for the specified week or day without verbally notifying the issue prevented employees from leaving their work stations.
Timeline
Front Desk Administrative
Star Dental
01.2024 - Current
Human Resource Assistant, Payroll Specialist
Springfield Public schools/Sodexo
10.2021 - 12.2023
Receptionist
Globus Dental
03.2021 - 10.2021
Some Credits - Criminal Justice
Springfield Technical Community College
High school diploma - Biotechnology
High School of Science & Technology