KENYETTA NEAL
Stone Mountain,GA
Summary
Detail-oriented claims and administrative professional with 7+ years of experience in insurance claims, healthcare administration, insurance verification, customer communication, documentation, and data management. Experienced in supporting high-volume operations, maintaining accurate electronic files, communicating with customers, providers, and insurance entities, and managing multiple administrative priorities while maintaining confidentiality and compliance.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front Desk Administrator
AICA Orthopedics
Stone Mountain, GA
11.2024 - Current
- Manage patient intake, registration, and insurance verification in a high-volume orthopedic practice.
- Prepare, review, and maintain accurate provider and patient documentation in accordance with HIPAA and internal standards.
- Process referrals, authorizations, correspondence, and financial transactions accurately and confidentially.
- Update electronic medical records and administrative systems with provider and patient information.
- Support communication between providers, patients, and insurance entities to facilitate timely documentation and billing readiness.
- Use Microsoft Office and EHR systems to organize, copy, fax, distribute, and track administrative materials.
- Manage multiple administrative responsibilities while maintaining accuracy, professionalism, and attention to detail.
Claims Specialist
Lincoln Financial Group
03.2022 - 11.2024
- Verified insurance coverage, eligibility, and payer requirements with a strong focus on accuracy and compliance.
- Maintained and updated confidential records and documentation within internal systems.
- Communicated benefit determinations and documentation requirements clearly to policyholders and carriers.
- Researched and validated insurance information to support claims and enrollment processes.
- Managed multiple claims-related tasks while maintaining organized documentation and timely follow-up.
- Collaborated with internal teams and external parties to obtain information and support accurate claims processing.
Auto Claims Adjuster
State Farm
02.2020 - 03.2022
- Reviewed and processed insurance claims in accordance with carrier guidelines and regulatory standards.
- Investigated claims, gathered documentation, and validated policy and provider information.
- Maintained detailed, organized, and compliant electronic claim files.
- Communicated with customers and external parties to gather information and support claim processing.
- Collaborated with internal teams and external parties to ensure accurate documentation and timely resolution.
- Managed multiple claims and administrative tasks while maintaining attention to detail and established procedures.
Intake Specialist
Medside Home Health Care
02.2018 - 01.2020
- Conducted intake interviews to collect and verify medical, provider, and insurance information.
- Prepared and maintained accurate provider and patient files in compliance with healthcare regulations.
- Managed sensitive information with discretion and confidentiality.
- Supported administrative and documentation needs for healthcare operations.
- Communicated with patients, providers, and insurance entities to obtain and verify required information.
Education
Associate Degree - Healthcare Administration
Georgia Perimeter College
Skills
- Claims Administrative Support
- Insurance Claims Processing
- Customer Service
- Insurance Verification
- Claims Documentation
- Data Entry & Records Management
- Customer & Provider Communication
- Administrative Support
- Follow-Up & Issue Resolution
- Multitasking & Prioritization
- Microsoft Office
- Electronic Records Systems
- HIPAA Compliance
- Confidential Information Handling
- Team Collaboration
- Office Equipment & Document Processing
Certification
Claims Adjuster License (NIPR), CPR/BLS & AED, American Heart Association
Timeline
Front Desk Administrator
AICA Orthopedics
11.2024 - Current
Claims Specialist
Lincoln Financial Group
03.2022 - 11.2024
Auto Claims Adjuster
State Farm
02.2020 - 03.2022
Intake Specialist
Medside Home Health Care
02.2018 - 01.2020
Associate Degree - Healthcare Administration
Georgia Perimeter College