Dayanara Mendoza
Haines City,FL
Summary
Dynamic Restaurant Manager and Team Member with a proven track record at Culver's Restaurant and El Zocalo, enhancing guest experiences and operational efficiency. Excelled in bilingual communication and food safety, significantly improving customer satisfaction. Skilled in team leadership and managing tables, consistently achieving beyond expectations without exceeding a single numerical percentage in achievements.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Culver's Restaurant
Haines City, FL
11.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Restaurant Manager
El Zocalo
Haines City, FL
09.2021 - 10.2024
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Performed basic math calculations when computing bills for customers' meals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
High School Diploma -
Ridge Community High School
Davenport, FL08-2023
Associate of Applied Science - Surgical Technology
South College
Orlando, FLSkills
- Operational standards
- Guest experiences
- Food safety measures
- Verbal and written communication
- Production leadership
- Customer interaction
- Cash handling expertise
- Bilingual in English and Spanish
- Supply restocking
- Menu memorization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Restaurant Team Member
Culver's Restaurant
11.2024 - Current
Restaurant Manager
El Zocalo
09.2021 - 10.2024
High School Diploma -
Ridge Community High School
Associate of Applied Science - Surgical Technology
South College
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