Dayanara Munoz
Whittier,CA
Summary
Dynamic professional with a proven track record at El Pollo Loco Restaurant, enhancing customer loyalty and streamlining operations. Excelled in roles requiring exceptional communication and leadership skills, alongside adeptness in managing high-volume transactions. Demonstrated ability to improve satisfaction and resolve complaints, underpinned by a solid foundation in cash handling and inventory management.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
El Pollo Loco Restaurant
Fullerton, CA
08.2024 - Current
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Increased customer loyalty and retention.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Assistant Manager
El Pollo Loco Restaurant
Rosemead, CA
03.2023 - 07.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience..
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
Warehouse Worker
Amazon
La Puente, CA
11.2021 - 12.2021
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Associate of Science - Criminal Justice
Rio Hondo College
Whittier, CA05.2025
High School Diploma -
Pioneer High School
Whittier, CA07.2020
Skills
- Punctual and Reliable
- Skilled Collaborator
- Rapid and Adaptive
- Solutions Oriented professional
- High Achiever
- Effective cross functional communicator
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
El Pollo Loco Restaurant
08.2024 - Current
Assistant Manager
El Pollo Loco Restaurant
03.2023 - 07.2024
Warehouse Worker
Amazon
11.2021 - 12.2021
Associate of Science - Criminal Justice
Rio Hondo College
High School Diploma -
Pioneer High School