Dayanira Reyes
Round Rock,TX
Summary
Adept at managing high call volumes and enhancing customer satisfaction, my tenure at Action Credit Loans showcased my ability to multitask in fast-paced settings and resolve complaints efficiently. Leveraging CRM software and bilingual communication skills, I consistently upheld company policies, contributing to improved service experiences and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
CSR
Action Credit Loans
11.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Site Supervisor
South Florida Afterschool All Stars
08.2018 - 07.2022
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Enforced school district guidelines with students across classes and levels.
- Promoted a safe learning environment by enforcing school policies and addressing disciplinary issues effectively.
- Improved overall school performance by setting high expectations for staff and monitoring progress regularly.
- Logged monitoring activities and notable incidents for school administrators.
Front Desk Receptionist
South Florida All-Star Aftercare
08.2017 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Counselor
South Florida All-Star Aftercare
08.2016 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Education
High School Diploma -
Mater Academy Charter High School
Hialeah Gardens, FL06.2016
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Microsoft Outlook
- Data Entry
- Fluent Bilingualism
- Payment Processing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
CSR
Action Credit Loans
11.2023 - Current
Site Supervisor
South Florida Afterschool All Stars
08.2018 - 07.2022
Front Desk Receptionist
South Florida All-Star Aftercare
08.2017 - 08.2018
Counselor
South Florida All-Star Aftercare
08.2016 - 08.2017
High School Diploma -
Mater Academy Charter High School