Dayanna Hernandez
Los Angeles,CA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
3
3
years of professional experience
Work History
Server
Lucky Strike
Los Angeles, California
02.2023 - Current
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Behavior Technician
Autism Learning Partners, Downey CA
Los Angeles, California
09.2023 - 11.2023
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Educated families about ABA principles so they can effectively implement them at home.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Monitored client's progress towards identified goals through data collection and analysis.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
Crew Member
McDonald's
Glendale, California
01.2022 - 01.2023
- Adhered to health department regulations regarding food handling procedures.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
High School Diploma -
South Gate Senior High School
South Gate, CA06-2022
Skills
- Safe Food Handling
- Food Delivery
- Table Setting
- Guest Engagement
- Liquor, wine, and food service
- Menu Memorization
- Professional Appearance
- Positive and professional
- Exceptional customer service
- Cash Handling
- Sales expertise
- Dining customer service
- Point of Sale (POS) system operations
- Order Accuracy
Timeline
Behavior Technician
Autism Learning Partners, Downey CA
09.2023 - 11.2023
Server
Lucky Strike
02.2023 - Current
Crew Member
McDonald's
01.2022 - 01.2023
High School Diploma -
South Gate Senior High School