Dayanna Wilson
Daly City,CA
Summary
Professionally trained Patient Care Technician with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Kaiser Permanente
03.2020 - Current
- Prep patients before cardiac catheterization procedures
- Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Reduced stress for patients and families through effective communication and empathetic support.
Medical Assistant
Kaiser Permanente
11.2017 - 03.2020
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Documented patient information obtained from interviews in Epic
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed basic physical assessments of newborns and infants
- Monitored vital signs, such as blood pressure and pulse
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
- Took direction from physicians, RN and LPNs
- Prepared and administered medications as directed by a physician
ENVIRONMENTAL SERVICE AIDE |
Kaiser Permanente
06.2015 - 11.2017
- Enhanced facility cleanliness by diligently performing daily cleaning tasks and waste disposal.
- Reduced cross-contamination risks by adhering to strict sanitation protocols for patient care areas.
- Used chemicals and other cleaning equipment in proper, safe and responsible manner
- Assisted in infection control measures by promptly responding to emergency spills and biohazard incidents.
- Ensured proper waste management practices were followed, segregating hazardous materials from general waste streams for safe disposal.
ADMINISTRATIVE REPRESENTATIVE
SFO
06.2014 - 06.2015
- Increased office efficiency by streamlining administrative processes and implementing time-saving tools.
- Ordered and distributed office supplies while adhering to fixed office budget
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained strict confidentiality when handling sensitive information, ensuring the privacy of employees and clients alike.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
ASSISTANT MANAGER
BAKERS FOOTWEAR
08.2011 - 01.2013
- Promoted from Team Leader to Assistant Manager within 12 months
- Managed staff of 10 sales associates, 4 team leaders and 2 assistant managers
- Reported to district manager regarding all store and staff issues
Education
Associate of Science - Respiratory Therapy
Skyline College
San Bruno, CA2025
MA Certification - Medical Assistant
City College (Kaiser Permanente MA Program)
San Francisco, CA11.2017
High School Diploma -
Westmoor High School
Daly City, CA2012
Skills
- HIPAA training (health insurance portability & accountability act)
- Proficient using Microsoft, word, excel, power point, Heath connects, Epic, Parrs
- CPR certification
- Vital Signs
- Administered Injections
- Opening and closing procedure
- Patient Admission
- Nursing Staff Support
- Monitoring Patient Conditions
- Performing EKGs
- Patient Rounds
- Specimen Collection
Timeline
Patient Care Technician
Kaiser Permanente
03.2020 - Current
Medical Assistant
Kaiser Permanente
11.2017 - 03.2020
ENVIRONMENTAL SERVICE AIDE |
Kaiser Permanente
06.2015 - 11.2017
ADMINISTRATIVE REPRESENTATIVE
SFO
06.2014 - 06.2015
ASSISTANT MANAGER
BAKERS FOOTWEAR
08.2011 - 01.2013
Associate of Science - Respiratory Therapy
Skyline College
MA Certification - Medical Assistant
City College (Kaiser Permanente MA Program)
High School Diploma -
Westmoor High School