Summary
Overview
Work History
Education
Skills
Timeline
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Daydra Douglas

Walker,LA

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Online Grocery Associate

Walmart
Walker, Louisiana
06.2022 - Current
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Loaded and unloaded orders at customer's homes or locations.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Waitress

Applebee's Grill + Bar
Natchez, MS
01.2021 - 06.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Informed customers about daily and seasonal specials.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Stayed up-to-date on menu changes to help customers make food choices.

Customer Service Representative

Chuck E Cheese
Monroe, Louisiana
01.2017 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Carroll High School
Monroe, LA
08.2014 - 05.2018

Bachelor of Science - Psychology

University of Louisiana At Monroe
Monroe, LA
08.2018 - Current

Skills

Product knowledge

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Timeline

Online Grocery Associate

Walmart
06.2022 - Current

Waitress

Applebee's Grill + Bar
01.2021 - 06.2022

Bachelor of Science - Psychology

University of Louisiana At Monroe
08.2018 - Current

Customer Service Representative

Chuck E Cheese
01.2017 - 12.2020

Carroll High School
08.2014 - 05.2018
Daydra Douglas