Dayhanara DiGiancroce
Clearwater,FL
Summary
Dynamic professional with a proven track record at EVARA HEALTH, excelling in customer service and appointment scheduling. Recognized for implementing efficient filing systems and enhancing patient interactions. Strong attention to detail and complex problem-solving skills drive successful outcomes in fast-paced environments. Committed to fostering positive relationships and improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
EVARA HEALTH
26286 US Highway 19 North, Suit B, Clearwater Fl
01.2025 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes for patients.
- Handled multi-line phone systems, directing calls efficiently to appropriate departments.
- Assisted patients with appointment scheduling, confirming dates and services accurately.
- Maintained organized patient records and confidential information in compliance with privacy regulations.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with medical staff to ensure smooth communication regarding patient needs and appointments.
- Implemented improved filing system, enhancing retrieval efficiency of patient information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Training Coordinator
MANDOLA’S KITCHEN RESTAURANT
Riverview, FL
03.2020 - 09.2024
- Developed and implemented training programs to enhance staff skills and service quality.
- Coordinated scheduling of training sessions to optimize employee participation and resource allocation.
- Assessed training needs through surveys and performance evaluations to identify skill gaps.
- Facilitated workshops on food safety, customer service, and operational procedures for new hires.
- Evaluated training effectiveness through feedback mechanisms and adjusted programs accordingly.
- Mentored team members in effective communication techniques to improve guest interactions.
- Maintained comprehensive training records to ensure compliance with health regulations and industry standards.
- Collaborated with management to align training initiatives with organizational goals and standards.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Daycare Teacher
Lighthouse Kids East
Madison, WI
07.2017 - 03.2019
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered a safe, nurturing environment that encouraged exploration and creativity among children.
- Collaborated with parents to address children's developmental needs and provide consistent feedback on progress.
- Mentored junior staff, promoting best practices in child care and classroom management techniques.
- Organized educational activities that aligned with developmental milestones, enhancing learning outcomes for children.
- Monitored children's behavior, implementing positive reinforcement strategies to promote good conduct and cooperation.
- Established strong relationships with families, facilitating open communication regarding children's growth and development.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Education
High School Diploma -
MARIA AUXILIADORA
Pampatar, Edo Nava Esparta Venezuela 07-2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Scheduling appointments
- Verbal and written communication
- Appointment scheduling
- Complex Problem-solving
RECOMMENDATIONS
Justin Silecchia
Manager
Mandola's Kitchen Restaurant
(201) 803-8252
Makenzie Canale
(801) 792-5960
Gianny Rojas
(727) 383-5704
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
EVARA HEALTH
01.2025 - Current
Training Coordinator
MANDOLA’S KITCHEN RESTAURANT
03.2020 - 09.2024
Daycare Teacher
Lighthouse Kids East
07.2017 - 03.2019
High School Diploma -
MARIA AUXILIADORA