Daylen GOLAN Aldana
Cajera Dependinte
San Antonio,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at TRD Caribe. Skilled in cash handling and conflict resolution, I excel in delivering customer service excellence and fostering team leadership. Achieved significant improvements in efficiency and customer feedback through dedication and professionalism.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Cajera Dependiente
TRD Caribe
Camagüey Cuba
04.2017 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Upsold additional products and services to increase revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Identified and resolved discrepancies and errors in customer accounts.
Recepcionista
Turismo Nacional
Playa Santa Lucia
11.2014 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Cajera Dependienta
Villa Santa Maria
Playa Santa Lucia Camaguey
08.2008 - 09.2014
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Improved communication between front-end staff members by participating in regular team meetings.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
- Achieved excellent attendance record, consistently arriving on time for scheduled shifts ready to fulfill responsibilities.
- Provided support during promotional events by setting up displays, distributing materials, or assisting customers as needed.
- Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
- Proactively assisted coworkers during busy periods to ensure efficient workflow throughout the store.
- Participated in ongoing training and development opportunities to stay current on store policies, procedures, and product offerings.
- Supported loss prevention efforts by identifying potential shoplifters and reporting suspicious activity to supervisors or security personnel as needed.
- Adhered to strict cash handling policies, reducing the risk of theft or mismanaged funds within the store setting.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Primaria -
Alvaro Barba Machado
Camagüey Cuba 11.1994 - 07.2000
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Conflict Resolution
- Inventory Control
- Decision Making Aptitude
- Daily Reporting
- Reports and documents
- Professionalism
- Team Leadership
- Product Scanning
Timeline
Cajera Dependiente
TRD Caribe
04.2017 - 12.2023
Recepcionista
Turismo Nacional
11.2014 - 02.2017
Cajera Dependienta
Villa Santa Maria
08.2008 - 09.2014
Primaria -
Alvaro Barba Machado
11.1994 - 07.2000