Daylen Queen
Red Bank
Summary
Dynamic professional adept in customer service and operational efficiency. Known for fostering positive shopping experiences and maintaining high standards of service, ready to support organizational goals through effective relationship management.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Foot Locker Inc.
Freehold, NJ
09.2024 - Current
- Assisted customers with product selection, ensuring a positive shopping experience.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Resolved customer inquiries and complaints promptly, contributing to higher customer satisfaction ratings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained visual merchandising standards, improving store aesthetics and supporting sales growth.
- Collaborated with team members to meet daily sales targets and improve overall performance.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Managed inventory levels through regular stock counts and replenishment activities.
- Helped customers locate products and checked store system for merchandise at other sites.
Driver's Assistant
UPS
Eatontown, NJ
10.2023 - 03.2024
- Assisted driver with GPS navigation, reducing delivery timeframes and avoiding delays from road closures or detours.
- Assisted drivers with route navigation and package organization, enhancing delivery efficiency.
- Collaborated with team members to ensure timely loading and unloading of packages, supporting daily shipment schedules.
- Coordinated with drivers to resolve delivery issues promptly, ensuring customer satisfaction remained a priority.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in repeat business.
- Provided reliable assistance during pickups and returns, strengthening client relationships and encouraging repeat business.
- Maintained a clean and organized vehicle, contributing to a positive company image and increased safety standards.
- Exceeded company expectations in terms of punctuality and attendance, consistently arriving on time and prepared for work each day.
Education
High School Diploma -
Brookdale Community College
Lincroft, NJHigh School Diploma -
Monmouth Regional High School
Tinton Falls, NJ06-2019
Skills
- Customer service
- Customer assessment
- Relationship building
- Problem-solving skills
- Time management
- Multi-tasking strength
- Teamwork and collaboration
- Conflict resolution
- Adapt to diverse groups
- Goal oriented
- Listening skills
- Interpersonal skills
Timeline
Sales Associate
Foot Locker Inc.
09.2024 - Current
Driver's Assistant
UPS
10.2023 - 03.2024
High School Diploma -
Brookdale Community College
High School Diploma -
Monmouth Regional High School