Dayma Millo
Aurora Dental
Tampa,FL
6
years of professional experience
2
Languages
Experienced Dental Office Manager with a strong background in front-office leadership, insurance verification, claim submission, and billing oversight. Skilled in schedule management, staff coordination, HIPAA compliance, and problem resolution, with a record of improving patient flow, reducing administrative errors, and supporting steady practice revenue.
Work History
Dental Office Manager
2 Years 9 Months- Oversaw insurance verification, claim submission, and payment posting for accurate revenue cycle management.
- Monitored billing processes, account balances, and collections activities to reduce administrative errors.
- Managed appointment scheduling, recall workflows, and patient communication to maintain smooth daily operations.
- Coordinated front office staff training, task delegation, and performance follow-up to support consistent service.
- Implemented efficient office procedures to improve patient intake, documentation, and checkout flow.
- Maintained compliance with HIPAA standards, records management, and dental office protocols.
- Resolved patient concerns professionally while supporting positive relationships with clinical and administrative teams.
- Reviewed office supplies, vendor coordination, and equipment needs to keep operations running reliably.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Dental Office Manager
3 Years 1 Month- Oversee daily front-office operations, ensuring smooth patient flow and efficient appointment coordination.
- Supervise administrative staff, providing guidance on scheduling, records management, and patient service standards.
- Manage insurance verification, claims follow-up, and billing processes to support accurate revenue cycle activity.
- Implement workflow improvements that reduce scheduling conflicts and improve office efficiency.
- Coordinate treatment planning communications between patients, dentists, and clinical team members.
- Maintain compliance with patient privacy requirements and office administrative procedures.
- Monitor supply orders, vendor relationships, and office inventory to prevent service interruptions.
- Resolve patient concerns professionally, supporting positive experiences and timely issue resolution.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
Education
High School Diploma
Skills
Dental office management
Insurance billing
Dental software proficiency
Treatment Planning
Patient scheduling
Schedule management
Appointment coordination
Payment management
Data management
Team leadership
Customer relationship management
Appointment management
Decision-making
Motivational skills
Computer skills
Scheduling
Decision-making
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Dental Office Manager
Aurora Dental
01.2024 - CurrentRead More
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Cano Dental
11.2020 - 12.2023Read More
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High School Diploma
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