Dayna Mays
Waldron,AR
Summary
Results-driven 1st Assistant Department Manager known for productivity and efficient task completion. Possess specialized skills in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving to enhance team performance and achieve department goals.
Overview
21
21
years of professional experience
Work History
1st Assistant Department Manager
McDonald's
Waldron, AR
12.2022 - Current
- Analyzed sales data to identify trends in customer preferences or purchasing patterns.
- Collaborated with other departments throughout the store to coordinate promotions or special events.
- Provided support during peak periods such as holidays or seasonal changes.
- Served as primary contact between customers and management regarding product inquiries or complaints.
- Responded promptly to customer inquiries via phone calls or emails ensuring satisfaction with resolution provided.
- Assisted in creating budgets for the department including labor costs, overhead expenses, and capital investments.
- Trained new employees on department policies and procedures.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Food Service Worker
Waldron School District
Waldron, AR
08.2011 - 11.2022
- Properly stored all leftover food items after each shift.
- Maintained accurate records of sales transactions for end-of-day reports.
- Performed opening and closing duties as assigned by management.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Assisted with inventory management and restocking supplies as needed.
- Ensured that all foods were prepared according to health department regulations.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Operated dishwashing machines safely and efficiently.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed established cash handling procedures when collecting payment from customers.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Receptionist
Billing and Coding
Waldron, AR
05.2004 - 07.2011
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Sorted incoming mail and directed to correct personnel each day.
- Developed and maintained a filing system for essential documents, improving office organization.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments.
Education
High School Diploma -
Waldron Public Schools
Waldron, AR05-2004
Skills
- Multi-tasking, Problem Solving,Technical Skills, Scheduling, Time Management, Data Entry,Counting down drawers, Money Depositing, To name a few
References
References available upon request.
Timeline
1st Assistant Department Manager
McDonald's
12.2022 - Current
Food Service Worker
Waldron School District
08.2011 - 11.2022
Receptionist
Billing and Coding
05.2004 - 07.2011
High School Diploma -
Waldron Public Schools