DAYNETH Y. RUIZ CUELLAR
Minneola,FL
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Posssses good public relations and communication skills to promote repeat business opportunities. Articulate Customer Service Cashier ready for a new position where first-rate customer service and cash management skills can be properly utilized. Dedicated to ensuring each customer has a positive and pleasant experience. Welcoming and intelligent worker with proven history of accuracy, efficiency and puntuallity. Skilled at [Skill] with great attention to detail and organization skills. Resourceful and outgoing professional with training in [Type] POS software.
Experienced with coordinating and dispatching housekeeping tasks in fast-paced setting. Utilizes strong organizational and communication skills to manage workflow and ensure timely service. Track record of maintaining high standards of cleanliness and guest satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Housekeeping Dispatcher
Hilton Grand Vacations Club
03.2023 - Current
- Coordinated with other departments for special events, ensuring that necessary housekeeping support was provided promptly and effectively.
- Enhanced guest satisfaction by promptly addressing special requests and concerns through effective dispatching of housekeeping staff.
- Conducted regular performance evaluations of housekeeping staff, identifying areas for improvement and providing constructive coaching on how to enhance their skills further.
- Developed strong relationships with vendors and suppliers, negotiating better pricing and delivery terms for cleaning products and equipment while maintaining high quality standards.
- Facilitated efficient shift handovers by providing clear instructions on pending tasks or follow-ups required from the next shift personnel, ensuring smooth transitions between shifts without disruption of service standards.
- Maintained accurate records of completed tasks and room statuses, resulting in a well-organized workflow.
- Managed work schedules and task assignments for housekeeping personnel, ensuring optimal coverage and productivity.
- Increased overall cleanliness ratings by conducting regular quality checks on completed tasks and providing feedback to housekeeping staff as necessary.
- Optimized resource allocation through close monitoring of occupancy levels and adjusting staffing accordingly, maximizing labor efficiency without compromising service quality.
- Collaborated with other department managers to address guest needs efficiently, creating a seamless experience for guests.
- Coordinated with maintenance team proactively to ensure prompt repairs or replacements within guest rooms, minimizing downtime for guests'' rooms availability.
- Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
- Streamlined communication between departments for better guest services and timely issue resolution.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
Common Area Attendant
Hilton Grand Vacations Club
01.2022 - 03.2023
Manager's Assistant & Technical Pharmaceutical
Lafayette Family Pharmacy
11.2020 - 11.2021
- Greeted customers and responded to informational requests
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests
- Maintained cleanliness and presentation of stock room and production floor
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Maintained work area and kept cash drawer organized
- Welcomed customers, offering assistance to help find store items
- Processed customer payments quickly and returned exact change and receipts
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Oversaw, directed and hired nannies, housekeepers and chefs
Housekeeping of Restrooms & Common Areas
Mapes Solutions Corp.
07.2020 - 10.2020
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves
- Collected trash from floors within hallways, bathrooms and work areas
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Replenished supply of hand soap, paper towels and other consumables
- Washed and polished glass windows and doors to keep entryways clear and professional
- Maintained safety protocols through safe handling of equipment and chemicals
- Performed and documented routine inspection and maintenance activities to meet client expectations
Secretary
JB Shipping & Moving
03.2019 - 05.2020
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity
- Facilitated internal communication by distributing information and scheduling presentations
- Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations
- Oversaw executive schedules for team of company leaders
- Streamlined back office services for clients to promote proper functionality and positive user experience
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events
- Maintained office supplies inventory by checking stock and ordering new supplies
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
- Contributed to [Number]% revenue increase by streamlining administrative operations and prioritizing tasks
Education
Teaching English To Speakers of Other Languages
Valencia College
Orlando, FLComputer Science Engineer - Science & Technology
Universidad Rómulo Gallegos
San Juan De Los Morros, Guárico07.2009
Skills
- Product Knowledge
- CRM
- Sale and Promotions
- Merchandise Restocking
- Customer Service
- Money Management
- Returns and Exchanges
- Credit and Cash Transactions
- Customer Assistance
- Product Recommendations
- Scanner Operations
- Issue Resolution
Timeline
Housekeeping Dispatcher
Hilton Grand Vacations Club
03.2023 - Current
Common Area Attendant
Hilton Grand Vacations Club
01.2022 - 03.2023
Manager's Assistant & Technical Pharmaceutical
Lafayette Family Pharmacy
11.2020 - 11.2021
Housekeeping of Restrooms & Common Areas
Mapes Solutions Corp.
07.2020 - 10.2020
Secretary
JB Shipping & Moving
03.2019 - 05.2020
Computer Science Engineer - Science & Technology
Universidad Rómulo Gallegos
Teaching English To Speakers of Other Languages
Valencia College
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