Dayris Trujillo
Hayward,CA
Summary
Accomplished Wheelchair Agent at ABM Industries, adept in wheelchair navigation and providing exceptional customer service. Streamlined check-in processes, significantly enhancing passenger experience. Demonstrated expertise in safety awareness and disability assistance, contributing to a positive travel environment. Excelled in training peers and managing passenger inquiries, ensuring smooth and efficient operations.
Overview
9
9
years of professional experience
Work History
Wheelchair Agent
ABM Industries
02.2019 - Current
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
Cashier
Hometown Buffett
01.2016 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Mt. Eden High School
Hayward, CA07.2017
Skills
- Wheelchair navigation
- Disability awareness
- Safety awareness
- Professionalism and courtesy
- Route planning
- Patient assistance
- Ticketing
- Check-in processes
- Strong organization
- Passenger assistance
- Boarding gate procedures
Accomplishments
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Wheelchair Agent
ABM Industries
02.2019 - Current
Cashier
Hometown Buffett
01.2016 - 12.2020
Mt. Eden High School
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