Kerryan Jackson
Sylvester,GA
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
6
6
years of professional experience
Work History
Cashier
McDonald's Restaurant
Sylvester, GA
08.2019 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
Technical Specialist
ADT
Sylvester (Remote), GA
08.2019 - 10.2022
- Provided guidance on the selection of hardware components based on customer requirements.
- Troubleshoot malfunctions and diagnose issues for equipment and components.
- Utilized knowledge of applications, programming systems functionality to assist employees with technical needs.
- Performed clerical duties such as typing letters, answering phones, responding to emails, and preparing mailings.
Customer Service Representative
Working Solutions
Sylvester (Remote) , GA
02.2018 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed clerical duties such as typing letters, answering phones, responding to emails, and preparing mailings.
Education
GED -
Central Georgia Technical College
Macon, GA12-2023
Skills
- Customer Service
- Sales expertise
- Customer Assistance
- Organizational abilities
- Written and verbal communication
- System Troubleshooting
- 40 WPM
- Strong listening talents
Timeline
Cashier
McDonald's Restaurant
08.2019 - 08.2024
Technical Specialist
ADT
08.2019 - 10.2022
Customer Service Representative
Working Solutions
02.2018 - 08.2019
GED -
Central Georgia Technical College
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