Dana Knowles
Dallas,GA
Summary
Customer service and appointment scheduling professional with 10+ years supporting lead qualification and sales. Manage high-volume inbound and outbound calls to identify customer needs and route inquiries. Secure qualified appointments through structured follow-up and accurate documentation.
Overview
18
18
years of professional experience
Work History
Acquisitions Representative
Patriot Home Buyers
02.2018 - 09.2026
- Conducted client communications with homeowners and prospective clients to address property needs and document relevant circumstances.
- Evaluated qualified leads by gathering relevant customer information to determine needs and surface potential opportunities.
- Established rapport with prospective customers while maintaining positive customer relationships through consistent, proactive customer interactions.
- Coordinated multiple leads and appointments to maintain accurate information records.
Appointment Setter
Southern Remodeling
08.2015 - 02.2018
- Reviewed incoming leads and set appointments for sales representatives based on qualification criteria.
- Reached out to prospective homeowners, qualified remodeling interest, and booked in-home consultations.
- Handled outbound and inbound calls, answered service questions, and recorded lead details accurately.
- Kept customer records and appointment schedules organized and current.
Appointment Setter
Impact Corporate Promotions
04.2008 - 04.2015
- Scheduled and executed outbound calls to prospective customers and business contacts to advance outreach efforts.
- Created lead lists and qualified prospects via professional telephone communication to advance next-step sales activity.
- Coordinated sales representative appointment scheduling to support sales operations, and ensure timely availability.
Education
Information Technology
Floyd College
High School Diploma -
Franklin Senior High School
Patterson, LASkills
- Appointment Scheduling
- Cold calling
- Inbound and Outbound Calls
- CRM software
- Data Entry
- Microsoft Office Suite
- Excel spreadsheet
- Outlook
- Teams
- Script memorization
- IMDS
- Chat, email, and phone experience
- Excel spreadsheet
Timeline
Acquisitions Representative
Patriot Home Buyers
02.2018 - 09.2026
Appointment Setter
Southern Remodeling
08.2015 - 02.2018
Appointment Setter
Impact Corporate Promotions
04.2008 - 04.2015
Information Technology
Floyd College
High School Diploma -
Franklin Senior High School