Hotel Receptionist
Hollywood Casino Gulf Coast
01.2019 - 12.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
