Dayton Davis
Hickory Creek,TX
Summary
Flexible hard worker ready to learn and contribute to team success. I am a Goal-driven service professional offering experience of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. I stress high-quality service. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Automotive Sales Consultant
Park Place Land Rover DFW
Grapevine, Texas
11.2024 - 11.2025
- Developed strong product knowledge of Land Rover models and features.
- Maintained customer relationships through follow-ups and personalized service.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Generated leads through cold calling prospective clients.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Collaborated with service department personnel to ensure customer satisfaction.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Completed regular training sessions to stay current with developments in industry trends and regulations.
- Assisted customers in selecting vehicles that meet their preferences and needs.
- Conducted test drives to showcase vehicle features and performance.
- Cleaned and vacuumed sold vehicles as necessary, showcasing them in delivery bay for clientele.
Automotive Customer Service Advisor
Park Place Land Rover DFW
Grapevine, TX
06.2021 - 11.2024
- Engage with team daily to facilitate premium service and unparalleled customer care.
- Collaborate with customers to offer solutions to service needs.
- Adhere to customer service standards to foster satisfaction and retention.
- Regularly assess service benchmarks and address deficiencies through collaborative discussions
- Estimate and obtain customer consent to proceed.
- Support execution of multiple tasks during high-demand periods or employee unavailability.
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Negotiated customer conflicts and ensured satisfactory resolutions to disputes.
- Exhibit composure and professionalism in stressful circumstances while effectively diffusing tense situations.
- Assisted customers with vehicle inquiries and service appointments.
- Educated clients on vehicle features, services, and maintenance options.
Receptionist/Cashier
Roosters Men's Grooming Center
Flower Mound, TX
07.2020 - 05.2021
- Enhanced appearance of store by rearranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Proactively completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered highest level of customer service to patrons using active listening and engagement skills.
Volunteer Summer Mission Worker
First Baptist Church Of Lewisville
Lewisville, TX
06.2013 - 08.2015
- Summer Volunteer Work Trips to underserved area (New York City, South Texas)
- Transported food, water and other items serve residents in remote areas.
- Educated targeted groups on important skills for everyday living, community growth and faithful membership building.
- Transported food, water and other items to serve residents in remote areas during service project.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Work with a team of volunteers to rebuild distressed housing
- Organized sports activities for youth in an underserved area.
Education
High School Diploma -
Edward S. Marcus High School
Flower Mound, TX2016
Associate of Science - General Studies
North Central Texas College
Corinth, TXSkills
Exceptional Customer Service
Leader by example-Driven
Excellent Communicator
Impeccable Organizational Skills
Mediation/Conflict Resolution
Teamwork and Collaboration
Problem Solving
Hobbies & Interests
- Outdoor Activities (Golf, Kayaking, Snorkeling)
- Pets
Timeline
Automotive Sales Consultant
Park Place Land Rover DFW
11.2024 - 11.2025
Automotive Customer Service Advisor
Park Place Land Rover DFW
06.2021 - 11.2024
Receptionist/Cashier
Roosters Men's Grooming Center
07.2020 - 05.2021
Volunteer Summer Mission Worker
First Baptist Church Of Lewisville
06.2013 - 08.2015
High School Diploma -
Edward S. Marcus High School
Associate of Science - General Studies
North Central Texas College