Dayton Tavarez
Miami,FL
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Business Manager
Walmart
5 2015 - 06.2024
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Assisted with hiring process and training of new employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Sales Manager
Claro PRTC
10.2012 - 03.2014
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Received top sales 3 months consecutively increasing revenue by over 10%.
Collection Specialist
First Bank
02.2010 - 09.2012
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained over 50 high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Sales Associate, Freelance
Macy's
12.2007 - 12.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Associate and Costumer Services
Old Navy, Gap
05.2002 - 05.2009
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - General
University Del Sagrado Corazon
01.2004 - 11.2009
Skills
Operational leadership
Languages
English
Spanish
Timeline
Sales Manager
Claro PRTC
10.2012 - 03.2014
Collection Specialist
First Bank
02.2010 - 09.2012
Sales Associate, Freelance
Macy's
12.2007 - 12.2009
Bachelor of Arts - General
University Del Sagrado Corazon
01.2004 - 11.2009
Sales Associate and Costumer Services
Old Navy, Gap
05.2002 - 05.2009
Business Manager
Walmart
5 2015 - 06.2024