Dayton Tavarez
Miami,FL
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Business Manager
Walmart
5 2015 - 06.2024
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Assisted with hiring process and training of new employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Sales Manager
Claro PRTC
10.2012 - 03.2014
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Received top sales 3 months consecutively increasing revenue by over 10%.
Collection Specialist
First Bank
02.2010 - 09.2012
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained over 50 high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Sales Associate, Freelance
Macy's
12.2007 - 12.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Associate and Costumer Services
Old Navy, Gap
05.2002 - 05.2009
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - General
University Del Sagrado Corazon
01.2004 - 11.2009
Skills
Operational leadership
Staff Management
Budgeting
Staff training and development
Operations management
Strategic planning
Negotiation
Retail Operations Management
Customer Relationship Management
Financial Management
Business administration
Languages
English
Spanish
Timeline
Sales Manager
Claro PRTC
10.2012 - 03.2014
Collection Specialist
First Bank
02.2010 - 09.2012
Sales Associate, Freelance
Macy's
12.2007 - 12.2009
Bachelor of Arts - General
University Del Sagrado Corazon
01.2004 - 11.2009
Sales Associate and Costumer Services
Old Navy, Gap
05.2002 - 05.2009
Business Manager
Walmart
5 2015 - 06.2024