Dayzian Robinson
Tampa
Summary
Dynamic and results-oriented with extensive experience in customer service and sales, notably at Century Kia. Excelled in customer relationship management and objection handling, achieving consistent performance targets. Bilingual in English and Spanish, adept at leveraging web technologies to enhance customer experiences. Proven track record in building lasting client relationships and leading teams to success.
Continuing with a sales-centered career to showcase my marketing and interpersonal talents with a team and pay structure that benefits high-performers.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Century Kia
04.2024 - Current
- Navigating costly negotiations and upselling based on specific client needs
- Adapting to customers objections with facts and empathy
- Provided sales and customer service assistance to walk-in traffic, online, and over the phone
- Developed long-lasting client relationships by personalizing my follow-ups with previous customers.
Customer Care Expert
T-Mobile
05.2022 - 03.2024
- Trained new team members in procedure and best practices to ensure consistent over-the-phone experiences and efficiency.
- Enhanced a work culture by encouraging group competition between teams.
- Provided the ideal customer outcome while staying compliant in an elaborate policy.
- Exceeded performance targets consistently by multitasking between two monitors.
Banquet Server
Hilton Garden Inn Hotel
01.2020 - 02.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Small Event set up and breakdown for speeches, informative videos and more
- Assigning specific roles to a small team during large-scale events.
- Adapted quickly to diverse hotel and restaurant duties, maintaining high service standards.
Server/Bartender
Moonlight Sushi
03.2017 - 11.2019
- Pairing customers with the perfect sushi roll by considering preferences and food allergies
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintaining efficient workflow with a limited staff
Education
Bachelor of Science - Communications
Missouri State University
Springfield, MO05-2022
Skills
- Time management
- Customer relationship management
- Appraisal Skills
- Objection handling
- English/Spanish Bilingual
- Web technologies and services
Timeline
Sales Consultant
Century Kia
04.2024 - Current
Customer Care Expert
T-Mobile
05.2022 - 03.2024
Banquet Server
Hilton Garden Inn Hotel
01.2020 - 02.2022
Server/Bartender
Moonlight Sushi
03.2017 - 11.2019
Bachelor of Science - Communications
Missouri State University
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