Dazja Hall
Dallas,TX
Summary
Detail-oriented clinical scheduler with expertise in electronic health records and appointment management. Proven ability to enhance patient flow and optimize scheduling processes.
Overview
10
10
years of professional experience
Work History
Clinical Scheduler
Nav Central
Forney, Texas
02.2025 - Current
- Scheduled patient appointments using electronic health record systems.
- Coordinated with healthcare providers to ensure efficient daily clinic operations.
- Communicated with patients regarding appointment confirmations and changes.
- Managed provider schedules to enhance patient flow and allocate resources effectively.
- Collaborated with administrative staff to improve and streamline scheduling processes.
- Trained new team members on scheduling software and procedures.
- Addressed patient inquiries and resolved scheduling conflicts effectively.
Shift Manager
RaceTrac
Irving, Texas
09.2021 - 07.2025
- Trained and mentored team members on customer service best practices and store protocols to improve service delivery.
- Supervised daily operations to ensure smooth workflow and high service standards.
- Managed inventory levels and conducted regular stock assessments to prevent shortages.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Coordinated shift schedules to ensure adequate staffing during peak business hours.
- Monitored financial transactions to ensure compliance with company policies and procedures.
- Assisted in maintaining cleanliness and organization of the store for a welcoming atmosphere.
Customer Service Representative
Cmi group
Dallas, Texas
03.2017 - 09.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts, ensuring accurate and up-to-date system information.
- Monitored call quality, delivering actionable feedback to enhance service delivery.
- Utilized CRM software to track interactions and maintain accurate records.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships, fostering repeat business and loyalty.
Server Assistant
IHOP
Plano, Texas
05.2016 - 02.2017
- Assisted servers by delivering food and beverages to tables promptly.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Resolved customer inquiries and delivered exceptional service to enhance overall dining experience.
- Monitored tables to ensure customer satisfaction and timely service for all guests.
- Communicated effectively with kitchen staff to ensure order accuracy and efficiency.
- Ensured cleanliness and organization of dining area to maintain inviting atmosphere.
- Monitored table settings and replenished utensils and condiments.
- Set up tables and chairs for parties and large groups.
- Arranged menus, silverware, and condiments at each table before guests were seated.
Education
High School Diploma -
W.W Samuel High School
Dallas, TX05-2018
Skills
- Patient scheduling
- Electronic health records
- HIPAA compliance
- Healthcare coordination
- Insurance verification
- Quality assurance
- Process improvement
- Office administration
- Time management
- Attention to detail
- Conflict resolution
- Relationship management
- Team supervision
- Staff training
- Problem solving
- Communication skills
Timeline
Clinical Scheduler
Nav Central
02.2025 - Current
Shift Manager
RaceTrac
09.2021 - 07.2025
Customer Service Representative
Cmi group
03.2017 - 09.2021
Server Assistant
IHOP
05.2016 - 02.2017
High School Diploma -
W.W Samuel High School