DONESHEA BEACHEM
Dallas
Summary
Accomplished Medical Office Manager with a proven track record at Love Family Healthcare, PLLC, enhancing operational efficiency and patient satisfaction. Expert in Microsoft Excel and adept at staff training, I significantly improved practice management by streamlining patient scheduling and ensuring compliance with HIPAA. Renowned for leadership and problem-solving abilities, consistently delivering results beyond expectations. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Love Family Healthcare, PLLC
10.2022 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
Lead Teller
Wells Fargo, NA
12.2020 - 10.2022
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided customers with appropriate literature on banking products and services.
- Received car loan, home loan and other payments and posted to accounts.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
Phone Banking Customer Service Rep
Wells Fargo, NA
10.2016 - 12.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- First Call Resolution
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 300 calls per shift to meet fast-paced call center demands.
- Maintained up-to-date knowledge of product and service changes.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education
High School Diploma -
James Bowie High School
Arlington, TX06.2013
Skills
- Staff Training
- Microsoft Word
- Microsoft PowerPoint
- Active Listening
- Microsoft Excel
- Administrative Support
- Problem-Solving Ability
- Managing Multiple Tasks
- Time Management
- Leadership
- Consistently documents conversations clearly and concisely
- Electronic Payment Processing
- Professional telephone etiquette
- HIPAA Regulations Understanding
- Patient Scheduling Management
- Patient check-in
- Staff Scheduling
- Medical Practice Operations
- Attention to Detail Focus
- Human Resources
- Insurance Verification Proficiency
Certification
TABC
Timeline
Medical Office Manager
Love Family Healthcare, PLLC
10.2022 - Current
Lead Teller
Wells Fargo, NA
12.2020 - 10.2022
Phone Banking Customer Service Rep
Wells Fargo, NA
10.2016 - 12.2020
High School Diploma -
James Bowie High School
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