Amanda Ball
Pittsburg,CA
Summary
Motivated Eligibility Service Technician with experience successfully managing and monitoring eligibility information for new applicants. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
19
19
years of professional experience
Work History
Eligibility Technician
Alameda County Social Services Agency
Oakland, CA
11.2016 - Current
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
Eligibility Service Clerk
Alameda County Social Services
Oakland, CA
09.2006 - 10.2016
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using Cal Win.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Parking Enforcement
City Of Oakland
Oakland, CA
01.2003 - 08.2006
- Wrote and issues citations or warnings to owners of vehicles.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Responded to calls in both routine and emergency situations.
Education
High School Diploma -
Oakland Charter High School
Oakland, CA06.1987
Skills
- Effective communication skills
- Program knowledge
- Planning and Coordination
- Written Communication
- Decision Making
Timeline
Eligibility Technician
Alameda County Social Services Agency
11.2016 - Current
Eligibility Service Clerk
Alameda County Social Services
09.2006 - 10.2016
Parking Enforcement
City Of Oakland
01.2003 - 08.2006
High School Diploma -
Oakland Charter High School
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