Diamond Jackson

• Executed accurate and efficient processing of prescription orders, ensuring adherence to pharmacy regulations.
• Supported pharmacists in medication preparation, ensuring adherence to quality control standards.
• Oversaw inventory management by conducting regular audits to minimize discrepancies and ensure product availability.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Managed stocking, labeling, and inventory of medications to ensure accurate record-keeping.
• Calculated precise dosages, filled prescriptions, and prepared labels with unwavering accuracy.
• Ensured patient confidentiality by strictly adhering to HIPAA regulations during personal information transactions.

• Oversaw daily mail processing operations, ensuring efficient workflow and compliance with USPS protocols.
• Facilitated training and mentorship for staff on mail handling, personal information protocols, RF scanner usage, and forklift operations.
• Unloaded mail from trucks and sorted all incoming mail for dispatch to various conveying units. Delivered mail to designated distribution areas and organized empty sacks or pouches on racks. Processed mail by cutting ties, facing letter mail, and transporting it to distributors for further processing. Removed filled sacks and pouches from racks, securing them by closing and locking. Collected outgoing bulk mail for dispatch and loaded mail onto trucks. Managed empty equipment by inspecting and restraining sacks. Operated cancelling machines to stamp parcel post and transported mail to distribution cases. Assisted in supply and slip rooms while operating office equipment such as copy machines.

• Executed sorting of outgoing and incoming mail utilizing appropriate sorting programs and manual distribution methods.
• Assisted in developing project plans to meet objectives. Supported team members in executing tasks efficiently. Contributed to maintaining project timelines and deliverables.
• Assisted in loading mail onto automated equipment while identifying and removing non-processable items.
• Assisted in organizing items and implementing sorting plans. Operated equipment to facilitate mail processing. Monitored mail flow to maintain continuous operation. Collected and sorted separated mail for further processing.
• Operated bins stackers and halted equipment upon completion of distribution runs. Assisted in generating machine reports and resolving equipment jams.
• Organized work area by ensuring availability of essential support equipment and materials, including labels, trays, and other supplies.

• Sorted mail from bins and organized into designated trays for efficient processing. Helped maintain order in mail handling operations. Supported team efforts in preparing mail for classification.

• Assisted in dispatching operations by following established plans and schedules. Supported supervisors and expediters in executing timely deliveries. Collaborated with team members to ensure efficient workflow.

• Delivered high-quality customer service and practice support through comprehensive office duties, including scheduling, coding, registration, and billing.
• Supported clinical staff in ensuring accuracy and compliance of medical records.
• Delivered efficient, high-quality service to patients during appointments and inquiries.
• Facilitated patient greetings and ensured accurate registration while verifying essential billing information.
• Orchestrated scheduling of patient appointments, ensuring accuracy and efficiency in handling both phone and in-person requests.
• Managed multiple incoming telephone lines, accurately directing calls and messages to appropriate recipients.
• Executed precise distribution of communications in alignment with established practice protocols.
• Assisted in managing communication through pagers, faxes, and emails. Support teams in coordinating information flow effectively. Helped maintain organized records of all correspondence.
• Addressed diverse patient inquiries regarding referrals, billing, services, and test results.
• Organized future appointments and coordinated requisition of laboratory tests and special diagnostic procedures.