Jesika Lopez
Summary
Highly motivated employee with desire to take on new challenges. Self-starter with a high degree of initiative, independence, and a keen eye for detail. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about creating environments where all individuals feel valued, respected, and empowered to succeed. Committed to making a difference and fostering a strong sense of connection and support within the community.
Overview
6
6
years of professional experience
Work History
Human Services Specialist
FEMA
07.2024 - Current
- Assisting disaster survivors by providing knowledge about programs and services available.
- Managing and coordinating information processing.
- Trained in Specialized Helpline Tier II, Basic Casework Analysis, and Indexing.
- Described procedures, requirements, and benefits to clients and interested parties.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Maintained heavy caseload of approximately 80-100 cases weekly by utilizing effective time management and organizational skills.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Multi Unit Studio Manager
Amazing Lash Studio
03.2024 - 07.2024
- Managed a team of employees, providing leadership, training, and performance evaluations
- Developed and implemented marketing strategies to increase studio visibility and drive customer engagement
- Collaborated with clients to assess their needs and provide exceptional customer service throughout their studio experience
- Oversaw daily operations of the studio, including scheduling, inventory management, and budget control
- Implemented marketing strategies to promote studio to potential clients.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Defined clear targets and objectives and communicated to other team members.
Quality Assurance Analyst
Louis Vuitton
09.2022 - 03.2024
- Manage a team of 14-21 advisors to ensure exceptional service standards were upheld.
- Completed Quality Assessments in an accurate and timely manner.
- Remain up to date on all changes in policies and procedures to adhere to the guidelines of the Quality Assessment form.
- Evaluate each client case per Quality Assessment Form to ensure all policies, procedures, and protocols were executed accurately and efficiently to best assist the client.
- Collect and analyze data amongst the advisor population using various experimental and statistical techniques.
- Coach and always inspire team to deliver an elevated client experience for all clients through the Quality Assessment form.
- Collaborate with executive leaders by creating SOPs on activities related to departmental functionality, trend tracking, appeals process and proposal development for various events and projects.
- Established an internal monthly newsletter to inform employees of upcoming events, trainings, and company-wide announcements.
- Collaborated with leadership to diagnose problems and devise solutions.
- Communicated regularly with management to discuss quality trends.
- Foster a positive working environment and create a culture of feedback.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Client Advisor
Louis Vuitton
11.2021 - 09.2022
- Provide unmatched service and uphold the Louis Vuitton promise by tailoring each Client’s experience
- Maintain weekly sales goals and KPI standards
- Remain informed on upcoming launches, collections, policies, and procedures
- Engaged with customers to create a positive brand experience and cultivate brand loyalty
- Maintained strong product knowledge and understanding of brand identity to effectively communicate key messages to target audience
Lead Teacher
Primrose Schools
11.2018 - 11.2021
- Developed and implemented engaging lesson plans that cater to a variety of learning styles and abilities
- Fostered a positive and inclusive classroom environment that encouraged student growth and development
- Conducted regular assessments to track student progress and identify areas for improvement
- Collaborated with parents, administrators, and colleagues to create a comprehensive and supportive learning community
Education
B.A. - Media Arts
University of North Texas
Denton, TX08-2021
Minor - Communication
University of North Texas
Denton, TX08-2021
Skills
- Interpersonal Skills
- Time Management
- Leadership
- Project Management
- Budgeting
- Tracking & Reporting Data
- Microsoft Office Suite
- Adobe Suite
- PowerPoint
- Operations
- Sales and Marketing
- Retail
- Networking
- Fundraising
- Event Coordination
- Employee Engagement
Passion Projects
Employee Engagement Louis Vuitton Irving, TX September 2022 - March 2024
- Developed comprehensive employee engagement program and initiatives to increase organizational engagement and retention. (Deck available upon request).
Event Coordination & Networking Louis Vuitton Irving, TX April 2023 - April 2023
- Established, initiated, and built corporate relationships with industry leaders such as, Dallas Cowboys, LA Rams, and LVMH.
- Produced an elite panel of Executive speakers to shed light on Luxury Fashion’s Impact on Sports for the annual Black Sports Business Symposium
Non-Profit Fundraising Campaign Louis Vuitton Irving, TX September 2023 - September 2023
- Established, initiated, and executed a fundraising campaign to raise 60% of our projected funds to donate to UNICEF.
Digital Newsletter Louis Vuitton Irving, TX November 2023 - March 2024
- Enhanced an established internal company newsletter to inform employees of upcoming events, trainings, and company-wide announcements monthly.
Timeline
Human Services Specialist
FEMA
07.2024 - Current
Multi Unit Studio Manager
Amazing Lash Studio
03.2024 - 07.2024
Quality Assurance Analyst
Louis Vuitton
09.2022 - 03.2024
Client Advisor
Louis Vuitton
11.2021 - 09.2022
Lead Teacher
Primrose Schools
11.2018 - 11.2021
B.A. - Media Arts
University of North Texas
Minor - Communication
University of North Texas
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