Kailani Manzano
Spring Valley,CA
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources and other agency staff.
Overview
7
7
years of professional experience
Work History
Human Services Specialist
County Of San Diego Health & Human Services Agency
03.2022 - Current
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Reduced errors in case management by consistently updating client information in the database system.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Temporary Professional Expert
County Of San Diego Health & Human Services Agency
07.2020 - 03.2022
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Developed and maintained relationships with community organizations and agencies.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Administrative Assistant Intern
Department Of Rehabilitation
12.2019 - 07.2020
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported departmental projects, ensuring deadlines were met and objectives achieved.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted mail and dispersed to correct departments and employees.
Customer Service Lead
Urgent.ly
12.2016 - 08.2018
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Human Services
Souther New Hampshire University
Online05.2025
Skills
- Written and verbal communication
- Time Management
- Information Protection
- Documentation and Recordkeeping
- Problem-solving abilities
- Interpersonal Skills
- Adaptability
- Complaint Handling
- Task Prioritization
Timeline
Human Services Specialist
County Of San Diego Health & Human Services Agency
03.2022 - Current
Temporary Professional Expert
County Of San Diego Health & Human Services Agency
07.2020 - 03.2022
Administrative Assistant Intern
Department Of Rehabilitation
12.2019 - 07.2020
Customer Service Lead
Urgent.ly
12.2016 - 08.2018
Bachelor of Science - Human Services
Souther New Hampshire University
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