Jennifer Alford
Lawrence,KS
Summary
Experienced and client-driven Case Management and Human Services Specialist. Excited for a career as a Professional Counselor to help others with their mental health struggles and needs. Adaptive to specific client personal considerations and focused on supporting all aspects of the client's life. A calming presence in light of often stressful processes and complex situations. Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate, organized, and eager to help the team achieve goals.
Overview
6
6
years of professional experience
Work History
Human Services Specialist
State of Kansas
12.2007 - 07.2009
- Interviewed customers to determine eligibility for food and medical assistance program services
- Obtained necessary verification and documents to determine eligibility for appropriate services
- Interpreted and applied numerous complex policies to customers' unique situations
- Monitored and evaluated progress of customers
- Listened to needs of customers and made appropriate referrals within agency or community
- Maintained positive and professional relationships with customers
Case Manager
Comprehensive Mental Health Services
07.2004 - 05.2007
- Assisted adults diagnosed with mental illness to live independently in their homes and communities
- Planned, scheduled, and attended client meetings on weekly basis
- Corresponded daily with clients and social service professionals to assess clients' needs, resources, and benefits
- Developed client reports, attended court hearings, and supervised clients' adherence to their individual treatment plan
Case Manager
Alternative Opportunities, Inc
08.2003 - 07.2004
- Assisted adults with MRDD and at-risk youth to live independently in their homes and communities
- Planned, scheduled, and attended meetings, maintained daily communication and assistance with clients and support staff
- Oversaw successful completion of clients' learning objectives and goals while maintaining regular correspondence with family, guardians/conservators, and state/agency employees
- Developed client reports and staff schedules, appointed new employees, and facilitated telephone, fax, and other duties as needed
Education
Master of Arts - Counseling
MidAmerica Nazarene University
Olathe, KS05.2025
Bachelor of Arts - Psychology
Oklahoma State University
Stillwater, OK08.2002
Bachelor of Arts - Psychology
Kansas State University
Manhattan, KS12.2000
Skills
- Excellent Verbal and Written Communication
- Active Listening
- Emotional Support
- Interpersonal Skills
- Integrity
- Cultural Sensitivity
- Empathy
- Acceptance
- Welcoming
- Compassion
- Conflict Resolution
- MS Office, MS PowerPoint, MS Word
Affiliations
- American Psychological Association
- Kansas Counseling Association
Timeline
Human Services Specialist
State of Kansas
12.2007 - 07.2009
Case Manager
Comprehensive Mental Health Services
07.2004 - 05.2007
Case Manager
Alternative Opportunities, Inc
08.2003 - 07.2004
Master of Arts - Counseling
MidAmerica Nazarene University
Bachelor of Arts - Psychology
Oklahoma State University
Bachelor of Arts - Psychology
Kansas State University
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