Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DEAIRA MARTIN

Dublin

Summary

Experienced customer service professional with a strong background in the retail industry. Thrives in fast-paced, team-oriented environments and consistently delivers exceptional results. Proven track record of surpassing goals and objectives, demonstrating a commitment to excellence. Known for providing outstanding customer service with efficiency and effectiveness. Possesses a wide range of skills and abilities that contribute to overall customer satisfaction. Seeking better and higher opportunities to achieve career goals.

Overview

7
7
years of professional experience

Work History

Sales Associate

Bath & Body Works
10.2024 - Current
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Florist

Kroger
10.2021 - 07.2023
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Collaborated with customers to determine the type of arrangement they wanted, the occasion and date, as well as the time and location of each arrangement.
  • Worked closely with customers to come up with unique bouquet, wreath, and gift designs.
  • Taught customers about plants and flowers, including how to properly care for their purchases.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Maintained a thorough understanding of the needs, characteristics, and varieties of flowers and greenery used in the shop to inform arrangement decisions and provide information to customers.
  • Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.
  • Was in charge of pricing merchandise, stocking shelves, and taking inventory of supplies.

Cashier Supervisor

CVS
04.2019 - 12.2020
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Helped customers by answering their questions and completing their requests.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Educated customers about promotions to increase sales.
  • Used my strong operations knowledge and problem-solving abilities to resolve customer issues for the front-line and departments throughout the store.
  • Labeled products, rotated stock, and fronted merchandise for an appealing display.
  • Aided promotional efforts by updating signage to reflect price changes.
  • Did some light cleaning and housekeeping, such as throwing away trash and cardboard and sweeping and mopping the floors.

Retail Sales Associate

Windsor
01.2018 - 12.2018


  • Effectively up-sold and cross-sold products, resulting in increased sales and revenue.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • By informing customers of current promotions and store policies, I was able to answer questions and solve problems.
  • Helped to achieve loss prevention goals by keeping accurate drawers and keeping track of shopper behavior.
  • Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
  • Provided prompt and courteous assistance to customers in person and over the phone
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays.
  • Handled cash, counted change, and stored coupons to keep the cash register balanced and organized.

Education

Cosmetology - Trade -

The Spa School
Columbus, OH
03.2021

High School - undefined

Dublin Scioto High School
Dublin, OH
01.2018

Skills

  • Inventory management and ordering
  • Store planning and design
  • Detail-oriented
  • Organization
  • Time management
  • Inbound and outbound calling
  • Staff training and development
  • Strong communication skills
  • Critical thinking
  • Cash handling accuracy
  • Prioritization
  • Floral shop assistance
  • Plant care and handling
  • Artistic floral design
  • Excellent multi-tasker
  • Dependable and reliable
  • Customer service
  • Floral and plant knowledge
  • Microsoft PowerPoint
  • Microsoft Word
  • Cosmetology knowledge

Accomplishments

  • Helped reach sales goals by going above and beyond for employers.
  • Gained recognition from higher ups by supporting areas I'm tasked with.
  • Was promoted by showing my skills and passion in my profession.

Timeline

Sales Associate

Bath & Body Works
10.2024 - Current

Florist

Kroger
10.2021 - 07.2023

Cashier Supervisor

CVS
04.2019 - 12.2020

Retail Sales Associate

Windsor
01.2018 - 12.2018

High School - undefined

Dublin Scioto High School

Cosmetology - Trade -

The Spa School

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DEAIRA MARTIN