Dean Cutrone

Property management for clients requiring professional services for family condo being used primarily in the winter months in Florida.

Services included, protection from storms, clean up of debris after weather related incidents, house cleaning, painting, scheduling repairs and/or replacement of major appliances and continuous protection from infestation of the client's personal space.

• Collaborated with other departments to address customer needs and service requests.
• Processed client payments and updated accounts.
• Supported customer satisfaction through regular follow-up and communication.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Implemented customized account plans to meet individual client needs.
• Kept detailed records of customer interactions for optimal traceability.
• Negotiated contracts and agreements with clients to achieve favorable terms.