Dean Ford
Estacada,OR
Summary
Dynamic sales professional with extensive experience at Postmates, excelling in customer service and relationship building. Proven ability to increase sales revenue through effective communication and product recommendations. Skilled in time management and problem-solving, with a strong focus on enhancing customer experiences and optimizing team performance.
Overview
2006
2006
years of professional experience
Work History
Sales Associate
Postmates, UberEates, Instacart, Doordash, GrubHub
Portland, OR
2015 - 2023
- Assisted customers with order placements and inquiries, ensuring a positive experience.
- Managed multiple delivery requests simultaneously, maintaining efficiency during peak hours.
- Collaborated with team members to optimize delivery routes and reduce wait times.
- Maintained up-to-date knowledge of menu items and promotions, enhancing customer recommendations.
- Contributed to training new associates on operational procedures and customer service standards.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Machine Operator
Weyerhouser
Portland, OR
2005 - 2010
- Operated machinery to produce high-quality wood products while adhering to safety standards.
- Conducted routine maintenance checks on equipment to ensure optimal performance and minimize downtime.
- Monitored production processes to identify and resolve issues, enhancing workflow efficiency.
- Collaborated with team members to meet production targets and maintain consistent output quality.
- Implemented process improvements that reduced waste and increased overall productivity in manufacturing operations.
- Enforced safety regulations and company policies, contributing to a safe working environment for all employees.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
Bar Manager
Ruth Chris Steakhouse
Baltimore, MD
04.2000 - 05.2005
- Managed daily bar operations, ensuring exceptional service and quality standards.
- Trained and supervised bar staff on drink preparation and customer service techniques.
- Developed and implemented seasonal cocktail menus, enhancing guest experience and revenue.
- Monitored inventory levels, ordering supplies to maintain optimal stock for bar services.
Owner/Operator
Greenbacks Bar N Grill
Baltimore, MD
1995 - 2000
- BalManaged daily operations to ensure smooth workflow and high customer satisfaction.
- Developed and implemented effective staff training programs to enhance service quality.
- Oversaw inventory management, reducing waste through efficient ordering practices.
- Created seasonal menus, incorporating local ingredients to attract diverse clientele.
Plumber's Assistant
Catonsville Plumbing and Heating
Catonsville, MD
1989 - 1992
- CatAssisted in installation and repair of plumbing systems, ensuring adherence to safety protocols.
- Supported lead plumber with diagnostics and troubleshooting of plumbing issues.
- Maintained tools and equipment, ensuring operational readiness for daily tasks.
- Learned to read blueprints and technical drawings to assist in project execution.
Education
High School Diploma - Limited Xray
Pioneer Pacific College
ORSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Excellent people skills
Reliable and punctual
Relationship building
Outgoing personality
Cash handling
Timeline
Bar Manager
Ruth Chris Steakhouse
04.2000 - 05.2005
Sales Associate
Postmates, UberEates, Instacart, Doordash, GrubHub
2015 - 2023
Machine Operator
Weyerhouser
2005 - 2010
Owner/Operator
Greenbacks Bar N Grill
1995 - 2000
Plumber's Assistant
Catonsville Plumbing and Heating
1989 - 1992
High School Diploma - Limited Xray
Pioneer Pacific College