Dean Johnson
Surprise,AZ
Summary
Proven track record of leading a retail team to over $15 million in sales while ensuring high customer satisfaction. Successfully supported new team dynamics during leadership transitions, fostering collaboration and operational alignment with corporate strategies.
Overview
12
12
years of professional experience
Work History
General Manager
Copperstate Farms
Sun City, AZ
06.2024 - Current
- I have led our small store to over $15,000,000 in sales while maintaining a $53.43 AOV and a 3.18 UPT since taking over.
- Over 250,000 transactions in that timeframe and still have extremely positive reviews.
- Aligned store operations with corporate vision to ensure cohesive strategy.
- Supported new team through leadership transition by sharing insights and fostering collaboration.
Assistant General Manager
Copperstate Farms
Sun City, AZ
04.2024 - 06.2024
- Assumed leadership role during emergency situation to guide team.
- Streamlined process for selling close-to-expiration items to reduce waste and improve turnover.
- Enhanced store compliance knowledge by conducting inspections and managing inventory roles.
Retail Floor Manager
Copperstate Farms
Sun City, AZ
11.2021 - 04.2024
- Promoted ahead of peers to lead supervisors and retail staff.
- Handled payroll, corrected timesheets, and created schedules.
- Supported operations by executing functions from previous position.
Retail Floor Supervisor
Copperstate Farms
Sun City, AZ
06.2021 - 11.2021
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new staff on company policies and operational procedures.
- Coordinated workflow between departments to enhance efficiency.
- Processed cash transactions while ensuring accuracy in financial records, supporting operational integrity.
- Promoted ahead of peers, enhancing leadership skills and contributing to team success.
Sales Associate
Copperstate Farms
Sun City, AZ
12.2020 - 06.2021
- Delivered exceptional customer service and demonstrated in-depth product knowledge, enhancing customer satisfaction.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Communicated with customers promptly and courteously, ensuring their needs were met efficiently.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inventory levels and organized stockroom for efficient access.
Security Supervisor
Copperstate Farms
Sun City, AZ
07.2019 - 11.2020
- Ensured safe arrival of several million dollars' worth of product daily while taking inventory of all incoming and outgoing products.
- Supervised small team to ensure safety and security of wellness center and 30+ employees.
- Managed scheduling and hiring along with all accompanying paperwork.
Security Manager
Golden Voice
Coachella, CA
04.2018 - 05.2019
- Managed large section of security forces at Coachella and Stagecoach music festivals, ensuring effective deployment and coordination.
- Granted access to credentialed personnel in designated areas while overseeing patron safety through medical transport arrangements, arrest facilitation, and tense situation de-escalation.
- Over 100,000 attendees remained safe with no major disturbances.
Soldier (Human Resources Specialist)
U.S. Army
Fort Bragg, N.C.
11.2013 - 04.2018
- Facilitated resolution of pay, legal, and administrative issues for Soldiers.
- Conducted training exercises to enhance team readiness and operational efficiency.
- Collaborated with diverse teams to complete mission objectives effectively.
- Managed logistics for supplies and equipment in support of operations.
- Executed Soldiering tasks to support mission effectiveness in countering foreign and domestic threats.
Education
Glendale Community College
Estrella Mountain Community College
Millennium High School
Skills
- Inventory management
- Sales management
- Compliance assurance
- Team leadership
- Training and development
- Customer relationship management
Military Experience
US Army, 11/01/13, 04/30/18, Performed basic Soldiering tasks., Specialized in Human Resources.
Timeline
General Manager
Copperstate Farms
06.2024 - Current
Assistant General Manager
Copperstate Farms
04.2024 - 06.2024
Retail Floor Manager
Copperstate Farms
11.2021 - 04.2024
Retail Floor Supervisor
Copperstate Farms
06.2021 - 11.2021
Sales Associate
Copperstate Farms
12.2020 - 06.2021
Security Supervisor
Copperstate Farms
07.2019 - 11.2020
Security Manager
Golden Voice
04.2018 - 05.2019
Soldier (Human Resources Specialist)
U.S. Army
11.2013 - 04.2018
Glendale Community College
Estrella Mountain Community College
Millennium High School