Dean McWilliams
Cincinnati,OH
Summary
Proven Sales Consultant with a track record of boosting customer satisfaction and sales revenue through expert product knowledge and consultative sales techniques at Pioneer Chevrolet. Skilled in CRM proficiency and time management, adept at nurturing long-lasting client relationships and exceeding sales targets. Demonstrates exceptional customer relationship management and a results-driven approach, contributing significantly to team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Consultant
Pioneer Chevrolet
Marietta, OH
04.2018 - 05.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Sales Advisor
Dixie Motors
Fairfield, OH
11.2017 - 03.2018
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Sales Consultant
Beechmont Ford
Cincinnati, OH
04.2016 - 11.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
Sales Consultant
Kerry Ford
Cincinnati
03.2015 - 02.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Baker's Assistant
Jean-Paul's Paradiso
Cincinnati, OH
10.2009 - 02.2015
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Followed production chart to keep hot, fresh products available daily.
- Lifted and moved items weighing over [25] pounds using proper lifting techniques.
- Developed recipes, implemented standardization processes and applied adjustments based on kitchen climate for new and current menu items.
- Assisted up to [25] customers per day with helpful attitude and positive approach.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Created appealing displays to showcase products in bakery.
- Operated cash registers and processed payments accurately.
- Operated and maintained bakery equipment, including ovens and mixers.
- Coordinated food deliveries to guarantee timely arrival of supplies.
Education
Audio-Video Production
Southern Ohio College
Cincinnati, OHCommunications Broadcasting
Central State University
Wilberforce, OHSkills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Product and Service Sales
Affiliations
- Freemasons
Certification
- Current GM Certification Training - June 30, 2024
- Current OnStar Certification Training- June 30,2024
Musician, Comic Book Collector
Midi Production, Software Music Production (VST's), Acoustic Guitar. Collect DC/Marvel Comic Books And Movies Dating Back To The 1960's
Timeline
Sales Consultant
Pioneer Chevrolet
04.2018 - 05.2024
Sales Advisor
Dixie Motors
11.2017 - 03.2018
Sales Consultant
Beechmont Ford
04.2016 - 11.2017
Sales Consultant
Kerry Ford
03.2015 - 02.2016
Baker's Assistant
Jean-Paul's Paradiso
10.2009 - 02.2015
Audio-Video Production
Southern Ohio College
Communications Broadcasting
Central State University