Dean Richards
Puyallup,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Ostomy/Urology Department Manager
Sound Health Medical Supply
11.2020 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Created weekly schedule for team's hours.
- Handled first time patients and ensured all authorizations and prescriptions were valid so that when their next refill date was due my team would be able to fulfill seamlessly.
- Increased productivity by taking on the hardest tasks and most difficult problems to free up my team.
- Developed strong relationships with hospitals and clinics to ensure patients were satisfied.
Proprietor/Store Owner
Myself
01.2012 - 03.2020
I was the owner/operator of a sports goods store.
I handled every single detail of the business such as:
- Services
- Inventory management
- Hours
- Accounting
- Payroll
- Marketing
- Community work
Education
No Degree - Accounting, History, High School Education
Lindenwood University
Saint Charles, MO05.2013
Skills
- Employee Scheduling
- Customer Engagement
- Staff Management
- Customer Service
- Training and mentoring
- Problem-Solving
- Database Management
- Resource Coordination
- Team Supervision
Additional Information
I started my business directly from college. I ran it successfully until the covid pandemic shut down a majority small owned businesses. I didn't have a choice to wait for the shutdown to be lifted as I had my first child on the way. After starting the job I am currently at I sold my business when the shutdown were lifted. I started off in customer service and was promoted twice in the first two years.
Timeline
Ostomy/Urology Department Manager
Sound Health Medical Supply
11.2020 - Current
Proprietor/Store Owner
Myself
01.2012 - 03.2020
No Degree - Accounting, History, High School Education
Lindenwood University
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