Dean Sanwirja
Albrightsville,Pennsylvania
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Sandwich Artist skilled in preparing and organizing ingredients and components to maximize productivity in high-volume environments. Advanced customer service abilities demonstrated in foodservice industry. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Bartonsville, PA
05.2022 - 06.2023
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Restocked and rotated stock in display case to mitigate stock loss.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Monitored inventory and requisitioned low-stock items.
Student Food Service Manager
Penn State Hazleton
Hazleton, PA
08.2022 - 05.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Reviewed and approved employee schedules and timesheets.
- Oversaw training of more than over a number of team members.
- Tracked food production levels, meal counts, and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
Student Food Service Worker
Penn State Hazleton
Hazleton, PA
01.2022 - 05.2022
- Set up, broke apart and cleaned up serving areas at beginning and end of day.
- Assisted with mealtimes by plating food when working serving line.
- Stored and organized incoming food and supplies.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
Sandwich Artist
SUBWAY®Restaurants
Albrightsville, PA
08.2019 - 07.2021
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
- Monitored inventory and requisitioned low-stock items.
Education
Bachelor of Arts - Geosciences
Penn State University
State College, PA05.2025
High School Diploma -
Jim Thorpe Area High School
Jim Thorpe, PA06.2021
No Degree -
Lehigh Carbon Community College
Schnecksville, PA06.2021
Skills
- Store Opening and Closing
- Equipment Monitoring
- Kitchen Safety Standards
- Employee Training and Supervision
- Administrative Support
- Verbal and Written Communication
- Staff Management
- Performance Tracking and Evaluations
- Train Employees
Accomplishments
- Gained repeated assertions of positive feedback through Google Reviews.
- Have gained the respect and appreciation of many higher level co-workers over the years and have given me permission to use them as reputable references.
Timeline
Student Food Service Manager
Penn State Hazleton
08.2022 - 05.2023
Sandwich Artist
SUBWAY®Restaurants
05.2022 - 06.2023
Student Food Service Worker
Penn State Hazleton
01.2022 - 05.2022
Sandwich Artist
SUBWAY®Restaurants
08.2019 - 07.2021
Bachelor of Arts - Geosciences
Penn State University
High School Diploma -
Jim Thorpe Area High School
No Degree -
Lehigh Carbon Community College