Lucybelle Baker
Council Bluffs, Iowa,IA
Summary
Reliable food service professional skilled in customer service and food safety. Expertise in maintaining cleanliness and operating equipment safely in fast-paced environments. Collaborates effectively with team members to enhance food preparation and service quality, delivering a positive customer experience during peak hours.
Overview
3
3
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Council Bluffs, Iowa
01.2024 - 05.2024
- Prepared fresh sandwiches following customer orders and recipes consistently.
- Ensured clean workstations and dining areas to enhance customer experience throughout shifts.
- Operated food preparation equipment safely and efficiently during high-volume periods.
- Executed opening, closing, and shift change tasks in accordance with company guidelines for operational efficiency.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Supported team members during busy service periods.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Warmly greeted visitors to promote great customer service and a positive ordering experience.
Cold Line Team Member
Freddy's Frozen Custard & Steakburgers
Council Bluffs, Iowa
06.2023 - 11.2023
- Prepared and served frozen custard and steakburgers to customers.
- Provided exceptional customer service by promptly addressing inquiries and effectively resolving concerns.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Followed food safety guidelines to ensure compliance and maintain quality standards.
- Trained new team members on operational procedures and customer service protocols to ensure consistent service quality.
- Operated cash registers accurately to process payments from customers.
- Cleaned utensils, equipment, and surfaces after each shift according to sanitation regulations.
- Efficiently handled a high volume of customer orders during peak hours without sacrificing quality.
- Prepared and restocked workstations with supplies and equipment to support uninterrupted service.
Crew Member
KFC Restaurant
Council Bluffs, Iowa
04.2022 - 10.2022
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins, and necessities to ensure efficient guest seating.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Engaged with customers while taking orders to enhance their dining experience and foster a welcoming atmosphere.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Provided detailed information on menu items, ingredients, and nutritional values to assist customers in making informed choices.
Crew Member
Dairy Queen Grill & Chill Restaurant
Council Bluffs, Iowa
05.2021 - 08.2021
- Delivered exceptional customer service in fast-paced restaurant environment, enhancing guest satisfaction.
- Took orders from patrons and input selections into store computer system.
- Prepared beverages including coffee drinks, smoothies, and milkshakes to meet company standards, contributing to overall product quality.
- Organized storage areas for food products, beverages, and restaurant supplies, ensuring streamlined operations.
- Upheld high standards of productivity and quality in operations.
Education
Associate of Arts - Psychology
Iowa Western Community College
Council Bluffs, IA04-2030
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05-2025
Skills
- Sandwich preparation expertise
- Food safety compliance
- Food handling and sanitization
- Food allergy awareness
- Meal preparation
- Order processing
- POS system use
- Inventory management
- Team collaboration
- Store opening and closing
- Equipment operation
- Attention to detail
- Time management
- Task prioritization
- Conflict resolution
- Team collaboration
- Creative problem solving
- Training and mentoring
- Flexibility
- High level of integrity
- Customer service
- Guest service
- Cash handling
- Money handling
- Meticulous execution of tasks
- Creativity and innovation
- Patience and empathy
- Guest service
- Food safety
- Store opening and closing
- Equipment operation
Languages
English
Full Professional
Affiliations
Blood Donor
Timeline
Sandwich Artist
SUBWAY®Restaurants
01.2024 - 05.2024
Cold Line Team Member
Freddy's Frozen Custard & Steakburgers
06.2023 - 11.2023
Crew Member
KFC Restaurant
04.2022 - 10.2022
Crew Member
Dairy Queen Grill & Chill Restaurant
05.2021 - 08.2021
Associate of Arts - Psychology
Iowa Western Community College
High School Diploma -
Abraham Lincoln High School