Dean Silberman
Redondo Beach,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
30
30
years of professional experience
Work History
General Manager
ROCK & BREWS
01.2025 - 12.2025
- Managed a diverse team of employees while fostering a positive work environment with high employee satisfaction.
- Developed and implemented aggressive LSM strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence by mentoring personnel on management principles, industry practices and company procedures which resulted in the development of a new Assistant General Manager and Shift Leader.
- Helped to implement a technology system that included a new handheld POS system
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
URBAN PLATES
11.2019 - 06.2023
- Provided coaching and mentoring support for team members at all levels of the organization which directly resulted in the development of a General Manager, Head Chef, Sous Chef, and several Shift Leads and Jr. Sous.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability which kept our KPIs at or above the company average.
- Analyzed financial data and prepared reports for senior management team for monthly PNL reviews
Director of Operations
ROCK HOUSE SLIDERS
09.2018 - 10.2019
- Oversaw operations while preparing for United States expansion
- Sourced new vendors for all products
- Initiated a delivery program implementing several platforms
- Brought on new rewards programs.
General Manager
HOPDODDY
05.2015 - 09.2018
- Became the first California Training Store and subsequently developed and trained over 40 Managers company wide including 3 Directors of Operations, 10 General Managers and a Culinary Director
- Provided New Restaurant Opening Trainers for over 10 new restaurants nationwide
- Developed our Local Restaurant Marketing Plan utilizing aggressive guerrilla marketing strategies, Community 'Give Back' Nights and a Hotel Concierge Plan
- Consistently exceeded annual sales plans and grew YOY sales by over 3% while beating budgeted COGs
- Helped to develop a new labor model that reduced labor costs drastically for all California locations.
General Manager
VEGGIE GRILL
06.2012 - 02.2015
- Worked in conjunction with one of the Founders and an Executive Chef to help develop new menu items
- Trained and developed multiple General Managers, Managers and Shift Leads
- Was awarded Sales Champion in 2013 and grew Year over Year sales by 10% in 2014
- Decreased Labor percentage from 19% to 14% and also lowered Food Cost from 24% to 19%.
Manager
GRAND LUX CAFE (CHEESECAKE FACTORY INC.)
10.2011 - 06.2012
- Responsible for staffing, scheduling and developing over 40 team members in 2 work groups
- Assisted the General Manager and Management Team with 2 New Menu Rollouts
- Achieved the highest SMG Scores for the 1st quarter in 2012 by scrutinizing every aspect of the guest experience and then implementing an action plan to address any and all issues by positively coaching and developing team members.
General Manager
MACARONI GRILL
09.2004 - 04.2011
- Awarded the Chairman's Club Award for achieving Top 5% in Controllable Profit in 2006 and exceeded Revenue and Profit goals for the next 4 consecutive years
- Mentored and developed 1 General Manager, 3 Culinary Managers, 2 Bar Managers, 3 Floor Managers and 70 Team Members
- Received Safety Awards in 2009 and 2010 for accomplishing a 0% Employee Accident Record
- Maintained an average of 85% Employee Retention Ratio and remained in the Top 5% throughout my tenure.
Asst. General Manager
P.F. CHANGS
08.2003 - 08.2004
- Oversaw all aspects of FOH Service including scheduling of over 50 team members
- Achieved highest scores in Secret Shopper Reports and Internal Audits for 2 straight quarters
- Reduced Liqour Cost to 17% and maintained it by implementing a new daily perpetual liqour inventory.
General Manager
CALIFORNIA PIZZA COMPANY
07.1999 - 03.2003
- Recognized for Top 10% in Controllable Profit for 2 straight years
- Awarded Most Improved Turnover Ratio the first year and maintained the lowest ratio for the following 2 years
- Voted #1 in Repeat Customer Frequency by the Zagat Survey in 2002.
Manager / Payroll Supervisor / Marketing
NATIONAL SPORTS GRILL
06.1996 - 06.1999
- Voted #1 Sports Bar/Grill in the Southbay for 3 consecutive years
- Only unit to exceed both Sales and Profit budgets for 2 straight years by exceeding sales by $64k and profit goals by $12k
- Directed several Nationally televised Celebrity Events that included The NFL Rookie Pool Tournament and the Eddie Murray MLB Pool Tournament
- Developed and implemented a highly successful College Football Alumni Program that became a company wide standard.
Education
Bachelor of Business Administration Business Administration -
University of Southern California
Los Angeles, CA06.1992
Skills
Expense Control
Customer Relationship Management
Schedule Management
Financial Administration
Operations Oversight
Quality Management
P&L Management
Customer Retention
Staff Supervision
Top talent recruiting, hiring, and retention
Budgeting and Cost Control
Succession Planning
Training and Development
Timeline
General Manager
ROCK & BREWS
01.2025 - 12.2025
General Manager
URBAN PLATES
11.2019 - 06.2023
Director of Operations
ROCK HOUSE SLIDERS
09.2018 - 10.2019
General Manager
HOPDODDY
05.2015 - 09.2018
General Manager
VEGGIE GRILL
06.2012 - 02.2015
Manager
GRAND LUX CAFE (CHEESECAKE FACTORY INC.)
10.2011 - 06.2012
General Manager
MACARONI GRILL
09.2004 - 04.2011
Asst. General Manager
P.F. CHANGS
08.2003 - 08.2004
General Manager
CALIFORNIA PIZZA COMPANY
07.1999 - 03.2003
Manager / Payroll Supervisor / Marketing
NATIONAL SPORTS GRILL
06.1996 - 06.1999
Bachelor of Business Administration Business Administration -
University of Southern California